Customer Support Associate

M7 Health is an AI-powered nursing workforce management platform transforming how hospitals staff, support, and retain their care teams. At a moment when health systems face record nurse shortages and rising labor costs, M7 helps leaders design smarter, more resilient workforce models. We give nurse managers and executives real-time data, predictive insights, and generative AI–driven staffing tools to match patient demand with staff supply — helping clinicians feel supported, while improving outcomes for patients. We’re live in 100+ hospitals nationwide, and recently closed a $10M Series A round led by Threshold Ventures with backing from First Round Capital, 25M Health, Lakehouse Ventures, and others.

As M7 enters an exciting phase of growth, this role plays a vital part in ensuring our customers continue to have a delightful customer experience.

As a Customer Support Associate (Business Hours), you’ll be the first line of support for our nurse users and hospital leaders during standard business hours. You’ll ensure that users get quick, clear answers and a positive experience with M7 whenever they need help.

Your work will play an essential role in keeping nurses and managers supported throughout the day, and you’ll help us deliver on our promise of being a true partner to health systems.

Customer Support

• Respond to inbound calls, emails, and texts from M7 users during business hours (M–F, 8am–4pm) for 5 shifts per week
• Troubleshoot platform questions and escalate technical issues when needed
• Provide empathetic, clear communication to ensure users feel supported and confident using M7
• Accurately log and track customer interactions to inform our team’s ongoing improvements

Team Collaboration

• Work closely with our Customer Operations team to flag urgent issues that need follow-up during regular business hours
• Share common user pain points and feedback to help improve both our platform and support processes
• Maintain consistency in communication so customers feel seamless support no matter when they reach out

• Have strong written and verbal communication skills and enjoy helping others
• Are reliable, detail-oriented, and comfortable working independently during off-hours
• Can stay calm and solution-oriented when users are stressed or frustrated
• Are comfortable learning new technology and explaining it to others in simple terms
• Want to be part of a mission-driven company supporting frontline healthcare workers

• Hourly role with shifts during business hours (3pm-11pm EST)
• Schedules are created in monthly increments and with schedules being published at a minimum of 2 weeks in advance.
• Must be based in US or Canada

⚖️ Collaborative but independent: You’re comfortable working directly with customers while staying closely aligned with the broader team.

🗨️ A strong communicator: You know how to listen, respond quickly, and make people feel supported.

🐣 Comfortable with early-stage: You enjoy the fast pace of a startup and are willing to step into different tasks as needed.

🔥 Passionate: The state of nursing in the U.S. is urgent. You want to be part of a team making a difference for nurses and health systems nationwide.

This role offers industry-competitive hourly compensation, plus:

• Paid training and onboarding
• Flexible scheduling opportunities
• The chance to join a fast-growing, mission-driven company supporting frontline healthcare

At M7 Health, we aim to foster a workplace free from discrimination. We believe that diversity of experience, perspectives, and backgrounds leads to a better environment for our people and a better product for our clients. M7 Health is an equal-opportunity employer and encourages all applicants from every background and life experience to apply.