Description
Customer Support Associate
First State Bank & Trust Company
The Customer Support Associate position is ideal for someone who enjoys helping people, solving problems, and working in a professional, team oriented environment. This position provides friendly, dependable assistance to customers while also completing a variety of administrative and account support duties. The successful candidate will be comfortable working with computers, handling confidential information, following established procedures, and paying close attention to detail.
Primary Responsibilities
· Assist customers with account questions, payment requests, stop payments, debit card requests, and other account related needs.
· Process and review account transactions, adjustments, returned items, and related documentation.
· Prepare customer notices, statements, confirmations, and other correspondence.
· Complete account verification, research, balancing, and reconciliation duties.
· Review information for accuracy and ensure transactions and documentation are processed according to established procedures while maintaining confidentiality.
· Provide switchboard support and other customer service functions as needed.
· Other duties as assigned.
Requirements
Qualifications
· Strong customer service and communication skills.
· Professional, friendly, and dependable attitude.
· Good computer skills and ability to learn new software and systems.
· Strong attention to detail, organization, and follow through.
· Ability to handle confidential information appropriately.
· Good problem solving skills and ability to follow established procedures.
· Previous banking experience is preferred but not required. Training will be provided.
Skills Required
- Strong customer service and communication skills
- Professional, friendly, and dependable attitude
- Good computer skills and ability to learn new software and systems
- Strong attention to detail, organization, and follow-through
- Ability to handle confidential information appropriately
- Good problem-solving skills and ability to follow established procedures
- Previous banking experience
What We Do
First State Bank & Trust Company, Inc. offers a diverse range of financial solutions, including personal and business checking and savings accounts, health savings accounts (HSAs), home and auto loans, and commercial agricultural lending options. As a locally owned and independent community bank, they are committed to supporting the financial journeys of their customers and the growth of the local community.
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