The Role
Provides customer assistance through phone, email, and chat; troubleshoots and resolves issues, documents interactions, collaborates with internal teams, and meets performance metrics. Requires strong computer, communication, problem-solving, multitasking, prioritization, time-management, and documentation skills. The role is office-based five days per week.
Summary Generated by Built In
Fynd is a frontier technology company. We started at the intersection of technology and retail because that is where technology was the least available. Over the years, we became one of India’s largest retail technology platforms. But retail was the entry point, not the boundary.
Today, Fynd builds intelligent software that runs business operations. Not tools that help people work faster, but systems that absorb entire functions: manufacturing, marketing, logistics, commerce, quality control. We sit inside our customers’ businesses, harvest deep domain context, and build AI systems that operate autonomously. We are expanding from retail into manufacturing, generative media, physical AI, and healthcare.
What will you do at Fynd?
- Provide customer support and assistance.
- Communicate with customers through various channels (phone, email, chat).
- Troubleshoot and resolve customer issues.
- Document customer interactions and resolutions.
- Collaborate with internal teams.
- Meet performance metrics
Some Specific Requirements
- Graduation from a recognized institution.
- Strong computer skills
- Excellent communication skills, both verbal and written, with the ability to convey technical concepts in a clear and understandable manner.
- Problem-solving abilities and a patient, customer-focused approach to handling inquiries and resolving issues.
- Ability to multitask, prioritise, and manage time effectively in a fast-paced customer support environment. Attention to detail and accuracy in documenting customer interactions and resolutions.
- Ability to work independently as well as collaboratively in a team-oriented setting.
What do we offer?
Growth
At Fynd, growth is limitless. We nurture a culture that encourages innovation, embraces challenges, and supports continuous learning. As we expand into new product lines and global markets, we’re seeking talented individuals eager to grow with us.
We believe in empowering our people to take ownership, lead with confidence, and shape their careers.
- Flex University: Access in-house learning sessions and workshops designed to enhance your professional and personal growth.
- Learning Wallet: Enrol in external courses or certifications to upskill—we’ll reimburse the costs to support your development.
Culture
We believe in building strong teams and lasting connections.
- Regular community engagement and team-building activities
- Biannual events to celebrate achievements, foster collaboration, and strengthen our workplace culture
Wellness
Your well-being is our priority. Comprehensive Mediclaim policy for you, your spouse, children, and parents
Work Environment
We thrive on collaboration and creativity. Our teams work from the office five days a week to encourage open communication, teamwork, and innovation.
Join us to be part of a dynamic environment where your ideas make an impact!
Skills Required
- Graduation from a recognized institution
- Strong computer skills
- Excellent verbal and written communication skills
- Ability to explain technical concepts clearly and understandably
- Problem-solving abilities
- Patient, customer-focused approach
- Ability to multitask, prioritize, and manage time effectively
- Attention to detail and accuracy in documenting customer interactions and resolutions
- Ability to work independently and collaboratively in a team-oriented setting
Am I A Good Fit?
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The Company
What We Do
Fynd is India's largest omnichannel ecosystem and multi-platform tech company. Headquartered in Mumbai and founded by Farooq Adam, Harsh Shah, and Sreeraman MG in 2012. We have modernized retail strategies for more than 1000 brands & created a rich suite of tech products. Rooted in technology & innovation, we have products in applied machine learning, big data, gaming+crypto, image editing, and learning space. Our constant innovation and expertise in technology has been noticed worldwide. Fynd made it to Fast Company's list of Top 10 most innovative Asia-Pacific companies of 2022. We are a fast growing team of 1000+ fun, skilled and ambitious people. We explore the unexplored, innovate unafraid, and have the time of our life while we do. Be a part of the new. Join us. For more information about our products, visit us at www.omnifynd.com
