At Underdog, we make sports more fun.
Our thesis is simple: build the best products and we’ll build the biggest company in the space, because there’s so much more to be built for sports fans. We’re just over five years in, and we’re one of the fastest-growing sports companies ever, most recently valued at $1.3B. And it’s still the early days.
We’ve built and scaled multiple games and products across fantasy sports, sports betting, and prediction markets, all united in one seamless, simple, easy to use, intuitive and fun app.
Underdog isn’t for everyone. One of our core values is give a sh*t. The people who win here are the ones who care, push, and perform. If that’s you, come join us.
Winning as an Underdog is more fun.
- Approach user inquiries with a cool, open-minded approach and make sure that their concerns are being fully heard
- Gather information from users in order to efficiently reach solutions by cross-collaborating with teams from several different departments
- Create a lasting impression on every user through transparent, open, and honest communication
- Assist with Tier 1 level customer inquiries ranging from account creation to gameplay explanations
- Show up everyday with a positive attitude and excited to help the team collectively reach its goals
- Deliver exceptional customer support via live chat, addressing inquiries related to account management and financial transactions
- Offer comprehensive technical assistance to both Web and Mobile app users
- Assist in facilitating a smooth and seamless onboarding experience for users, ensuring their successful adoption of the app
- Flexible weekday & weekend availability due to varying shifts
- An optimistic and proactive individual, dedicated to finding solutions
- A versatile team player, adept at navigating diverse situations with ease
- A clear and concise communicator, with an emphasis on writing skills
- A receptive individual who embraces new perspectives and approaches
- An insatiably curious learner, driven to acquire new knowledge daily
- A customer service expert, delivering exceptional support by showcasing deep product expertise
- Proficient multitasker, committed to delivering high-quality work across various tasks
- Experience with Intercom (or other ticketing processor systems)
- Fantasy Sports and/or Sports Betting knowledge
- 1-2 years of customer support or related experience
- November 3rd
Our target starting base salary range for this position is between $18 and $20/hr. The starting base salary will depend on a number of factors including the candidate’s skills and experience, among other things.
#LI-REMOTE
Underdog is an equal opportunity employer and doesn't discriminate on the basis of creed, race, sexual orientation, gender, age, disability status, or any other defining characteristic.
Similar Jobs
.png){kind=logo}
What We Do
Underdog, the fastest-growing sports gaming company in the U.S., was founded in 2020 with the simple objective of making sports more fun. Our core operating principle: There’s so much more to be built for sports fans in America. As the only top-tier sports gaming operator in the country built on its own proprietary technology, we have a unique ability to create new, engaging products for the U.S. consumer. Our products provide the best way to enjoy fun, approachable sports games. We offer fantasy sports games, licensed sports betting, access to sports prediction markets and a growing media network featuring former professional athletes, coaches, analysts, and the fastest breaking news. Underdog is built for and by sports fans to make sports more fun. For more information, visit underdogfantasy.com.
Why Work With Us
As the only company built on its own proprietary technology across fantasy sports and sports betting regulatory frameworks, and now the first and only sports prediction market exchange offered on a major sports gaming operator app, Underdog is poised for significant growth over the next year and beyond.
Gallery
