Customer Support Assistant

Posted One Month Ago
Be an Early Applicant
V7N 2S8, North Vancouver, BC, CAN
In-Office
18-18 Hourly
Entry level
Information Technology • News + Entertainment • Professional Services • Software
The Role
Provide customer support, resolve client questions, research and approve potential clients, process documents, train new users on software, and maintain proprietary production-information databases. The role is fully remote but limited to candidates based in British Columbia, Canada. Familiarity with the entertainment industry and casting process is beneficial.
Summary Generated by Built In

This is a unique opportunity to work for an established software company that supports the Entertainment Industry.  We are looking for someone who is detail oriented and likes to solve problems with a MacGyver like zeal. You will be expected to learn all aspects of the services we provide. All team members are working REMOTELY. We are seeking to add team members who are based in British Columbia, Canada.

Qualifications

Required:

  • Broad experience with both Windows and MAC OS
  • Experience with Word, Google Docs, Slack
  • Familarity with Chatlio, Freshdesk or similar
  • Detail oriented and take great pride in attention to detail

Responsibilities:

  • Support client questions and requests
  • Research and approve potential clients and process documents
  • Assist in helping new clients learn necessary skills to use our software
  • Maintain and update our proprietary database of production information

Knowledge of the casting process and the role of Agents and Managers is a plus.


Please submit your resume and cover letter outlining your experience in the entertainment industry.Submissions without a cover letter will not be considered.

Please DO NOT CONTACT THE EMPLOYER DIRECTLY.

Skills Required

  • Broad experience with Windows and macOS
  • Experience with Microsoft Word, Google Docs, and Slack
  • Familiarity with Chatlio, Freshdesk, or similar customer-support software
  • Strong attention to detail
  • Knowledge of the casting process and the roles of agents and managers
  • Resume and cover letter outlining entertainment-industry experience
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The Company
HQ: Los Angeles, CA
90 Employees
Year Founded: 1971

What We Do

Breakdown Services is the industry leader in providing casting and audition solutions for the entertainment sector. Founded in 1971, it serves as the primary distributor of casting breakdowns for film, television, theatre, and commercials in North America, supporting Studios, Networks, and Casting Directors. It manages over 97% of all professional scripted content requiring actors across North America.

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