Customer Support Assistant

Posted 18 Days Ago
Be an Early Applicant
90025, Los Angeles, CA, USA
In-Office
18-18 Hourly
Entry level
Information Technology • News + Entertainment • Professional Services • Software
The Role
Provide client support, research and approve potential clients, process documents, train new clients on software, and maintain production-information database records. The role requires strong attention to detail, problem-solving ability, familiarity with Windows and macOS, and experience with productivity and customer-support tools. Knowledge of entertainment-industry casting processes is preferred.
Summary Generated by Built In

This is a unique opportunity to work for an established software company that supports the Entertainment Industry.  We are looking for someone who is detail oriented and likes to solve problems with a MacGyver like zeal. You will be expected to learn all aspects of the services we provide. All team members are working REMOTELY. We are seeking to add team members who are based in New York.

Qualifications

Required:

  • Broad experience with both Windows and MAC OS
  • Experience with Word, Google Docs, Slack
  • Familarity with Chatlio, Freshdesk or similar
  • Detail oriented and take great pride in attention to detail

Responsibilities:

  • Support client questions and requests
  • Research and approve potential clients and process documents
  • Assist in helping new clients learn necessary skills to use our software
  • Maintain and update our proprietary database of production information


Knowledge of the casting process and the role of Agents and Managers is a plus.



Please submit your resume and cover letter outlining your experience in the entertainment industry.Submissions without a cover letter will not be considered.

Please DO NOT CONTACT THE EMPLOYER DIRECTLY.

Skills Required

  • Broad experience with Windows and macOS
  • Experience with Microsoft Word
  • Experience with Google Docs
  • Experience with Slack
  • Familiarity with Chatlio, Freshdesk, or similar customer-support software
  • Strong attention to detail
  • Knowledge of the casting process and the roles of agents and managers
  • Resume and cover letter outlining entertainment-industry experience
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
90 Employees
Year Founded: 1971

What We Do

Breakdown Services is the industry leader in providing casting and audition solutions for the entertainment sector. Founded in 1971, it serves as the primary distributor of casting breakdowns for film, television, theatre, and commercials in North America, supporting Studios, Networks, and Casting Directors. It manages over 97% of all professional scripted content requiring actors across North America.

Similar Jobs

Breakdown Services, Ltd. Logo Breakdown Services, Ltd.

Customer Support Assistant

Information Technology • News + Entertainment • Professional Services • Software
In-Office
90025, Los Angeles, CA, USA
90 Employees
18-18 Hourly

Breakdown Services, Ltd. Logo Breakdown Services, Ltd.

Customer Support Assistant

Information Technology • News + Entertainment • Professional Services • Software
In-Office
90025, Los Angeles, CA, USA
90 Employees
18-18 Hourly

Alphabe Insight Inc Logo Alphabe Insight Inc

Customer Support Assistant

Agency • Marketing Tech • Professional Services • Sales
In-Office
Los Angeles, CA, USA
34K-38K Annually

Alphabe Insight Inc Logo Alphabe Insight Inc

Customer Support Assistant

Agency • Marketing Tech • Professional Services • Sales
In-Office
Hayward, CA, USA

Similar Companies Hiring

Onshore Thumbnail
Artificial Intelligence • Fintech • Software • Financial Services
New York, New York
60 Employees
Revel Thumbnail
Aerospace • Hardware • Robotics • Software
Marina Del Rey, California
60 Employees
Blee Thumbnail
Artificial Intelligence • Marketing Tech • Software
New York, New York
30 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account