Substrate builds fintech infrastructure to grow America’s industrial GDP, starting with captive finance-as-a-service for equipment vendors.
Today, only the largest manufacturers like Caterpillar and John Deere offer financing in-house; everyone else sends customers to external lenders with outdated processes and tight credit boxes. Substrate unlocks in-house financing for the other 99.5%, enabling more sales and a new revenue channel.
In just a few months since launch, we've partnered with some of the largest machine sellers in the world—including auctioneers, dealers, marketplaces, and manufacturers—across manufacturing, construction, energy, agriculture, and more. Our vision is to own financing—the most critical transaction in equipment sales—and expand outward, like Stripe with payments, to build the financial operating system for equipment: insurance, banking, invoicing, warranties, liquidations, and more.
Our team comes from SpaceX, Anthropic, Ritchie Bros, Ramp, and other leading companies. We raised a seed round co-led by Floodgate (first investors in Lyft/Twitter) and the CEO of Holt, the biggest Caterpillar dealer in America.
About the roleWe’re hiring a Customer Success & Operations Associate who can flex across customer engagement and business operations.
You'll be the point person borrowers interact with—walking them through their application on the phone, answering questions, and keeping deals moving. You will actively shape product improvements for our customers and internal operations team.
We hire on ability, not pedigree. We are completely meritocracy-based: we don't care where you went to school or what's on your résumé—we care whether you can learn fast and grow as we scale.
What you'll do..Customer Success: You’ll serve as the front-line interface with customers, helping them navigate the financing process and resolving any issues with clarity and speed via support calls and responding to emails.
Operations: Ensure all required customer paperwork is complete, accurate, and submitted on time.
Product: Help shape our product roadmap for ways to improve customer experience. Deliver an exceptional customer experience.
Contribute to the team culture by representing our Cultural Principles
You want to work on a small, tight-knit team where your work truly matters and customers feel your impact every single day.
You’re energized by working hard alongside exceptional people, the kind of team you’ll remember years from now.
You take pride in keeping things organized and running smoothly, and you want to work at a company that values that as a real strength.
You want to work with people who treat their work as craft and who reject “just good enough.”
You want to grow your career, whether that means leading Customer Success, running Operations, or evolving into an Executive Assistant or Chief of Staff role as the company scales.
You want to be part of a mission-driven company rebuilding America’s industrial backbone, not just another software startup chasing vanity metrics.
You have exceptional written and verbal communication
Respond to calls, emails, and texts quickly—you hate having notifications pile up
Ready to reply to customers on nights and weekends
AI power user—you use AI daily to work faster, while applying your own judgment and editing to produce clear work, not slop
You’ve worked in customer-facing roles before (e.g., restaurants, retail, logistics, or customer support)
Prior sales experience is a plus, but not a requirement
Must be based in the U.S. (ideally Central or Eastern Time)
Bonus If:
You have prior experience in commercial lending (not required)
$60-80K base
Medical, dental, and vision covered
Unlimited vacation
Remote work available (as long as US-based)
If you are interested, please apply via Dover AND email [email protected] and [email protected] with three things (your application will not be considered without these):
Your resume and LinkedIn if you have one
Your current city
Availability for a 30min call
Who is someone you admire that you are not related to and why?
Skills Required
- Exceptional written and verbal communication skills
- Ability to respond quickly to customer calls, emails, and texts
- Availability to reply to customers on nights and weekends
- Daily experience using AI tools while applying judgment and editing outputs
- Prior experience in a customer-facing role, such as restaurants, retail, logistics, or customer support
- Must be based in the United States
- Prior sales experience
- Prior commercial lending experience
What We Do
Substrate was founded to return the United States to dominance in semiconductor fabrication. We invent technology to extend Moore's Law while reducing costs of leading-edge fabs and the wafers they produce.
