SA Technologies Inc. (www.satincorp.com) is a market leader and one of the fastest growing IT consulting firms with operations in US, Canada, Mexico & India. SAT is an Oracle Gold Partner, SAP Services Partner & IBM Certified enterprise.
All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance.
Job DescriptionSA Technologies Inc. (www.satincorp.com) is a market leader and one of the fastest growing IT consulting firms with operations in US, Canada, Mexico & India. SAT is an Oracle Gold Partner, SAP Services Partner & IBM Certified enterprise.
All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance.
Position: Customer Support Analyst
Location: Kennesaw, Georgia 30144
Duration: 3 Month Contract to Hire
We have 4 open three month contract to hire IT Customer Support Analyst positions for our direct client in Kennesaw GA. The ideal candidates would be local and have the following experience:
- Strong call center experience
- SQL
- Retail technical support
- Strong technical skills
- Active Directory
- Service Now
- Excellent multi-tasker (will have 5 or 6 systems working at once)
- Excellent troubleshooting skills
Duties
- Answer Inbound ACD Calls:
- Answer ACD calls within duration specified within the KPI (key performance indicator) for average wait time (AWT)
- Address all ACD calls within a duration specified within the KPI (key performance indicator) for average handle time (AHT)
- Maintain individual call abandon rate that is at least 2% below the departmental goal for abandon rate (ABD)
- Inbound E-mail support (All Non-Critical Issue Types)
- Respond to inbound e-mails from customers to the NSC within parameters defined NSC management
- Inbound Chat Support (All Non-Critical Issue Types)
- Respond to chats from customers to the NSC within parameters defined by NSC management
- Additional Duties
All your information will be kept confidential according to EEO guidelines.
Top Skills
What We Do
Powering Businesses with Agentic AI Solutions, Digital Transformation & Global Capability Centers For over 25 years, SA Technologies has been a trusted partner in technology consulting and outsourcing, helping enterprises optimize costs, enhance efficiency, and scale intelligently. With expertise across Manufacturing, Fintech, Healthcare, and 15+ industries, we serve 500+ global clients with 2,000+ skilled professionals, delivering solutions that drive real-world impact. Our Expertise AI & Intelligent Automation: Our SAT Intelligent Agents are designed to revolutionize operations by automating workflows, streamlining decision-making, and enhancing efficiency across industries—from predictive maintenance in manufacturing to fraud detection in fintech and patient management in healthcare. Cloud-Agnostic & Compliance-Ready AI: We develop custom AI solutions that seamlessly integrate with existing ecosystems, ensuring scalability, security, and regulatory compliance across industries. Global Capability Centers (GCCs): We help enterprises reduce costs while securing top-tier talent by building high-performance global teams that support AI, digital transformation, and business operations. Digital & Enterprise Solutions: We deliver Gen AI applications, Web3, Blockchain, AI ML consulting, mobile and web development, providing future-ready solutions for diverse industry needs. Accelerated Product Development: Our proven Agile methodologies reduce development timelines by 40%, ensuring faster go-to-market for AI-driven innovations. At SA Technologies, we don’t just build solutions—we redefine industries with AI-driven intelligence, automation, and scalable innovation. Whether you're optimizing manufacturing processes, enhancing financial security, or advancing healthcare technology, we deliver results that matter. Book a Meeting : https://satincorp.com/contact-us
