Customer Support Analyst

Become part of a team solving the most significant Cybersecurity & IT Challenges and helping keep the world’s largest and most elite brands safer from cyber threats. At Maverc we have a powerful mindset based on our core values of being accountable, helpful, adaptable, and focused. Maverc Technologies is a proven and effective small business partner and consultant, recognized as a leader in providing cyber security and IT services to the Federal, State, and local Government and within the Intelligence Community. Maverc Technologies is seeking a Customer Support Analyst to support one of our State Agency customers.

Responsible for Tier 1 and 2 software and hardware support. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention. Maintains knowledge database and call tracking database to enhance quality of problem resolutions. Works in a team setting, sharing information and assisting others with calls

• A minimum of 2 years of IT work experience with demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving/troubleshooting skills.

Education:

• Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience

**Join Maverc. Be Valued.**

At Maverc, we are an inclusive community where diversity in all its forms is embraced, respected, and recognized as a true asset to the company. We are dedicated to fostering this inclusive environment, though we acknowledge that there is always room for improvement. Maverc is committed to evolving into a more inclusive and equitable organization, upholding the principles of equal employment opportunity and affirmative action.

Maverc is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on gender, gender identity or expression, sexual orientation, race, age, religion, physical or mental disability, veteran status, or other protected characteristics under federal, state, and local laws.

As a federal contractor, Maverc has implemented affirmative action programs to ensure non-discrimination and promote affirmative action in our policies and practices for qualified women, minorities, protected veterans, and individuals with disabilities. The narrative portion of Maverc's affirmative action plans is available for inspection at our offices during normal business hours. Employees and applicants interested in reviewing these plans should contact Human Resources at or [email protected] for assistance.

If you are interested in applying for a position with Maverc and require special assistance or accommodation to apply for a posted position, please contact our Human Resources department at [email protected] or by calling 888-948-1468.

Exceptional People, Outstanding Benefits

Exceptional people are the cornerstone of any successful company. To attract and retain such talent, Maverc provides fulfilling work opportunities that complement a balanced lifestyle. We achieve this by offering exceptional benefits, enabling our employees to live and work well.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development