Job Summary
This role provides a high level of support to Eftsure's customers. Providing a positive customer experience and assisting with any issues that arise within a timely manner.
As a valued member of the Eftsure team you will be responsible for:
• Review and importing of data files from csv/Excel into Eftsure's system using our internal support system
• Manage batch email process using our internal support system
• Responding to level 1 and 2 product support issues via support tickets in Zendesk
• Investigating and replicating support issues that are raised and raising Jira tickets when necessary
• Testing of the software in preparation of new releases
Experience & Qualifications:
• IT degree or similar experience
• A minimum of 1-2 years-experience in a similar customer-facing Support role.
• Experience working in a dynamic, fast-paced and versatile role.
Skills
• Solid Excel skills
• Understanding of HTML and CSS
• General MS Office products
• Excellent verbal and written communications skills
• Personable and able to build strong relationships
• Excellent attention to detail
• Adaptable and versatile
• Self-motivated and resilient with the ability to work autonomously and as part of a team
• Excellent problem solving skills.
If this sounds like you, we would love to hear from you!
Skills Required
- IT degree or similar experience
- 1–2 years of experience in a similar customer-facing support role
- Experience working in a dynamic, fast-paced, versatile role
- Solid Excel skills
- Understanding of HTML and CSS
- General Microsoft Office proficiency
- Excellent verbal and written communication skills
- Strong relationship-building and interpersonal skills
- Excellent attention to detail
- Adaptability and versatility
- Ability to work autonomously and as part of a team
- Excellent problem-solving skills
What We Do
Eftsure is a fintech and software company providing end-to-end B2B payment protection. Its platform helps businesses onboard, verify, and securely manage vendor information while keeping data current and accurate. Eftsure’s solutions validate business payment data, protect payments, and combat financial fraud. The company serves a growing international market, including Europe, and aims to prevent payment fraud across business transactions.
