ZURU Toy Company

Customer Supply Manager

Posted 15 Days Ago

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London, Greater London, England

In-Office

Mid level

Consumer Web • Marketing Tech • Design

The Role

The Customer Supply Manager will optimize the supply framework, manage customer relationships, drive efficiency, and ensure in-store product availability in the UK.

Summary Generated by Built In

Shape the way ZURU Edge brings its FMCG brands to UK shelves

Explore our Global FMCG Brand Portfolio: ZURU Edge Brands

About ZURU

ZURU is on a mission to disrupt industries and challenge the status quo through innovation and automation. Our brands reflect this vision: ZURU Toys re-imagines play, ZURU Tech leads the next building revolution, and ZURU Edge creates modern FMCG brands for today’s consumers.

Founded in 2003 by EY Entrepreneur of the Year brothers Nick and Mat Mowbray, ZURU has grown to over 5,000 team members across 30+ international locations.

As one of the world’s largest toy companies, our award-winning brands include Bunch O Balloons, Mini Brands, XSHOT, Rainbocorns, and Smashers. Our FMCG portfolio features MONDAY Haircare, Rascals, NOOD, BONKERS, Gumi Yum Surprise, and more.

For more information, visit www.zuru.com.

Position Impact

This role is pivotal as we advance our UK expansion plans. With ownership and autonomy, you will shape and optimise the supply and replenishment framework, driving efficiency and effectiveness across the business. As a key member of the wider Functional Leadership Team, you will play a central role in ZURU Edge's UK operations, influencing strategic decisions and operational excellence.

Roles & Responsibilities

Customer Relationship Management: Build and maintain strong relationships with key customers (Tesco, Sainsbury's, Morrisons, ASDA, Superdrug, Boots) and drive EDI adoption where possible.
Supply Chain Optimization: Partner with 3PLs to ensure efficient, cost-effective operations and continuous improvement.
Demand Planning and Forecasting: Analyse trends, data, and customer feedback to support accurate replenishment and stock levels.
In-store Product Replenishment: Coordinate with retailers to maintain optimal stock and prevent out-of-stock situations.
Product Updates: Support smooth launches, updates, and phase-outs in collaboration with product and marketing teams.
On-Shelf Availability: Implement strategies to maximise product availability and meet key partner expectations.

Skills & Experience

Bachelor’s degree in Supply Chain, Business, or related field; advanced degrees or certifications a plus
Proven supply chain experience, ideally in FMCG
Strong skills in key account and relationship management
Proficient in demand planning, forecasting, and inventory management
Willing to travel across the UK as required
UK work authorisation required

LIFE@ZURU

At ZURU, we have cultivated a high-performing culture that encourages excellence. Our team works towards ambitious goals, learning, performing, and improving together, all while having fun. We empower talented individuals to do their best work every day.

At ZURU, you get out what you put in. You are responsible for driving your own career and we provide the platform to achieve it. As ZURU is on such a fast growth trajectory, there are opportunities here that you won’t find anywhere else.

We recognise that ZURU’s success stems from our people and you can only be at your best when you are looking after yourself. ZURU encourages all our team members to invest in their wellbeing by providing an array of benefits and tools.

ZURU – Tomorrow Reimagined

🚀ZURU.com

#LI-FR1

Top Skills

Demand Planning

Edi

Inventory Management

Supply Chain Management

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The Company

Los Angeles, CA

220 Employees

Year Founded: 2002

What We Do

ZURU is a disruptive and award-winning company that designs, manufactures and markets innovative toys and consumer products.

Inspired by kids and imaginative play, ZURU is one of the fastest growing toy companies in the world and is known for their agility, creativity and new-age manufacturing techniques.

The company that started in New Zealand now employs more than 5,000 staff across 18 offices, produces 600,000 toys a day and distributes to most major retailers in over 120 countries.

ZURU has delighted millions of families all over the world with brands such as Bunch O Balloons™, X-Shot™, Rainbocorns™, Robo Alive™, Smashers™, 5 Surprise™ and Metal Machines™ as well as through partnerships with entertainment properties, including Nickelodeon, Disney, Universal Studios and DreamWorks.

With a strong commitment to the community, ZURU supports Captivating International, local China orphanages and also student development programs in Asia and in New Zealand.

ZURU will continue to pave new ways for kids to play and focuses on reimagining what this looks like every day.