Interested in a career that matters?
At Novonesis, we believe that solutions rooted in biology can help solve humanity’s biggest challenges. As a Customer Supply Coordinator, you will play a key role in delivering reliable, value-adding supply solutions to our customers across the EMA region, while working closely with colleagues throughout the supply chain.You will join Customer Service & Logistics, an internationally minded team that acts as the internal voice of the customer and ensures a seamless flow from production to shipment. Collaboration, shared responsibility, and strong cross-functional partnerships are at the heart of how we work – and how we contribute to Novonesis’ purpose.
The role and your impact:As Customer Supply Coordinator, you will be responsible for managing customer relationships and orders end to end, ensuring a high-quality customer experience beyond core order processing. You will be a key link between customers and internal stakeholders, translating customer needs into effective and sustainable supply solutions.
Your main responsibilities will include:
- Acting as the primary point of contact for an assigned portfolio of customers, ensuring timely and professional service
- Managing customer orders end to end and taking ownership of deviations, challenges, and escalations
- Collaborating closely with Sales, Warehouses, Quality Management, and Finance to ensure smooth ordering and delivery processes
- Translating customer needs into tailored supply solutions related to cost, order size, packaging, shipping methods, frequency, and documentation
- Identifying and driving process improvements that strengthen customer satisfaction and long-term relationships
In addition, you will support team colleagues on shared customers and actively contribute to continuous improvement initiatives within Customer Service & Logistics.
What you’ll need to be successful:- Recently completed education within supply chain, logistics, or shipping, or
- Several years of practical experience working with customer service processes in a global company
- Experience with SAP SD R/3 or another ERP system is an advantage
- Solid MS Office skills
- Fluency in both Danish and English, spoken and written
- You enjoy working in a busy, multicultural, and fast-changing environment with daily deadlines
- You have a strong attention to detail and a high focus on accuracy
- You are proactive, curious, and motivated to develop yourself and take on new responsibilities
- You communicate clearly and professionally with customers and internal stakeholders
- You are a team-oriented individual who can also work independently and take ownership of results
- You actively contribute to optimizing workflows and procedures
- 37 hours per week
- On-site location Bagsværd, additional locations will be Lyngby and Avedøre
- We have a professional office setting with close cross-functional collaboration
Contact information: Team leader Malene von der Hude at [email protected].
Our purpose guides the way
In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless. If our purpose resonates with you, we encourage you to apply.
Opportunities for everyone
We are committed to an inclusive recruitment process and equal opportunity for all applicants. Therefore we ask you to apply without a cover letter or photo and instead include a few sentences in your CV explaining your motivation for applying.
We make all employment decisions based on business needs and welcome candidates with a wide range of backgrounds, including ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.
Explore other openings
If this position isn’t the right fit, you may still find other opportunities with us. You’re welcome to explore open roles or create a job agent to stay connected with future opportunities at novonesis.com/Career
Top Skills
What We Do
Novozymes has combined with Chr. Hansen to become Novonesis: linkedin.com/company/novonesis. This global biosolutions company of 10,000 people is transforming how the world produces, consumes and lives. In 30-plus industries, its biosolutions help businesses meet their needs and the needs of our planet. Novozymes was formed in 2000 when Novo Nordisk split into three companies: Novo Nordisk A/S, Novozymes A/S and Novo A/S. Novozymes was the world leader in biological solutions with a commitment to Rethink Tomorrow. It served 130 markets with enzymatic, microbial and advanced protein solutions. The company’s solutions enabled higher agricultural yields, low-temperature washing, energy-efficient production, renewable fuel and many other benefits. In December 2022, Novozymes and Chr. Hansen entered into an agreement to create a leading global biosolutions partner by combining the two companies. The goal was to unleash the full potential of biosolutions and generate significant value for all stakeholders and society. The combination was completed on January 29, 2024 and Novonesis was born. The name means ‘a new beginning’ and is derived from the Greek word ‘genesis’. It reflects a new era where we’ll better our world with biology. You can find Novonesis on LinkedIn here: linkedin.com/company/novonesis. Novozymes A/S, part of Novonesis Group.
