Status: 4 Month Contract
Location: 10 Carlson Ct, Etobicoke – Head Office (Hybrid)
The pay range for the role is $52,300 to $87,100.
The Customer Supply Chain Representative owns day‑to‑day order fulfillment and customer communications for assigned accounts, ensuring customer commitments are executed reliably within the short‑term supply chain horizon. Reporting to the Senior Manager, Customer Supply Chain, this role is responsible for translating customer orders and demand signals into accurate execution, while proactively managing exceptions and service risks.
As the primary point of contact for customer order execution, the Representative executes mitigation actions agreed through the Integrated Tactical Planning (ITP) process, ensures allocation and fulfillment decisions are implemented as planned, and communicates clearly with customers when issues arise. The role also plays a key part in surfacing demand signals, recurring issues, and execution insights to support continuous improvement.
Working closely with Sales, Planning, Operations, Logistics, Transportation, QA, and IT, the Customer Supply Chain Representative helps ensure consistent execution, timely issue resolution, and dependable service across the end‑to‑end supply chain.
Key Responsibilities
Order Management & Customer Service Excellence
- Manage end-to-end order fulfillment for assigned customer accounts, ensuring accuracy, timeliness, and adherence to service level targets and customer expectations.
- Serve as the primary point of contact for operational inquiries, bridging communication between customers and internal teams (Sales, Supply Chain, Finance).
- Monitor and process EDI transactions and ERP-based orders, proactively resolving discrepancies or delays.
Issue Resolution & Root Cause Analysis
- Investigate and resolve service issues promptly, applying root cause analysis to prevent recurrence.
- Coordinate returns, credits, and complaint handling in compliance with SOPs and food safety standards.
Collaboration & Continuous Improvement
- Partner with Key Account Managers and cross-functional teams to support customer initiatives and optimize fulfillment processes.
- Identify opportunities for process improvements and contribute to projects that enhance customer experience and operational/distribution efficiency.
Data & Performance Management
- Utilize ERP systems and reporting tools to track order status, service metrics, and inventory availability.
- Maintain accurate records and documentation to support audits and compliance requirements.
Qualifications & Competencies
- Minimum 2 years of experience in customer service or supply chain within a fast-paced Consumer Goods environment.
- Post-secondary education in Business, Supply Chain, or related field.
- Strong technical aptitude with ERP systems (Microsoft Dynamics preferred) and EDI transactions.
- Proficiency in Microsoft Office (Excel, Word, Outlook); experience with data analysis tools is an asset.
- Excellent communication skills—both written and verbal—with the ability to manage multiple priorities under tight deadlines.
- Strong problem-solving skills and ability to exercise sound judgment in all situations.
- Bilingualism (French) is an asset.
Gay Lea Foods is a Canadian, dairy farmer‑owned co‑operative with a clear purpose: to enrich life with dairy. Founded in 1958, the co‑operative produces high‑quality dairy products while creating lasting value for farming families, meaningful opportunities for employees, and positive impact in communities across Canada. As a co‑operative, Gay Lea Foods believes that when the business succeeds, its members, people, and communities should succeed along with it. To learn more, visit gaylea.com.
Gay Lea Foods is an equal-opportunity employer and values diversity in our workplace.
Reasonable accommodation is available upon request throughout our recruitment and selection process.
Gay Lea Foods may use artificial intelligence (AI) tools to support aspects of the recruitment process, including screening and assessment.
We are currently accepting applications for this open position.
Thank you for your interest in Gay Lea Foods.
Wishing you all the best with your career search!
Skills Required
- Minimum 2 years of experience in customer service or supply chain within a fast-paced consumer goods environment
- Post-secondary education in Business, Supply Chain, or a related field
- Technical aptitude with ERP systems; Microsoft Dynamics preferred
- Experience with EDI transactions
- Proficiency in Microsoft Office, including Excel, Word, and Outlook
- Excellent written and verbal communication skills
- Ability to manage multiple priorities under tight deadlines
- Strong problem-solving skills and sound judgment
- Bilingualism in French
- Experience with data analysis tools
What We Do
Gay Lea Foods is a Canadian, dairy farmer-owned cooperative whose purpose is to enrich life with dairy. Founded in 1958, it produces high-quality dairy products and creates lasting value for farming families, meaningful opportunities for employees, and positive impact in communities across Canada. Its cooperative model connects business success with the interests of its members, employees, and the communities it serves.
