Job Description:
Position Summary
Service Delivery Consultant Role :

• Responsible for total account /client management for Tech Exec partners.
• Ensure projects are delivered within agreed stipulated timelines
• Single point of contact for all CIO infrastructure needs including network /storage /server /desktop /telephony/ CTO Supported
• Further the maturity of Agility Practices and Jira/Confluence Tool Usage Software
• Responsible for updating partners on all CTO strategies. Drive strategy adoption within partner's space
• Understand the impacts (of the projects in the portfolio)
• Understand key production stability themes.
• Identify risks potentially impacting project timelines, initiate prioritization conversations as applicable
• Routine status and related reporting Financial Management: Initial project sizing (estimation)

Required Skills

• Ability to drive decisions quickly. Influence and drive change in a very effective manner through effective partnerships.
• Develop solutions and identifies cross business opportunities that meet cost and complexity needs by effectively leveraging capabilities, where possible.
• Leverage all key CTO strategies including but not limited to App-Host, Zero Growth, Standard Stack, Data Center Strategy.
• Able to manage multiple project dependencies present within a portfolio and other ad hoc challenges.
• Strong project management and process improvement skills.
• Ensures that solutions and technology expertise is used to deliver secure solutions that are in compliance with regulation (Risk/Compliance Mind-set). Mitigate any existing issues that are discovered
• 5 years plus experience in project management.
• Proficiency in Jira, Microsoft Word, Excel and PowerPoint and Microsoft Project.
• Experience with Jira in management of projects through Epics/Stories and cross dependencies management.
• Enjoys working with multiple technical, operations and business partners.
• Ability to multi-task, as well as being flexible to assist team members as needed
• Excellent communication skills (verbal & written) for all levels in the organization
• Excellent organizational skills.
• Ability to lead complex projects and / or programs
• Proficient in Microsoft Project, Excel, Word and Outlook
• Must be able to develop and manage project plans and budgets
• Must be able to manage risks and issues in a complex technical environment
• Must be able to communicate effectively with all levels in the organization
• Must have a working knowledge of infrastructure systems and solutions utilized within the Bank
• Must have experience successfully delivering infrastructure technology projects

Desired Skills

• Previous SDM experience • Project /Portfolio Planning • Portfolio Communication

Shift:
1st shift (United States of America)
Hours Per Week:
40
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