Customer Support Admin

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Job Description
WELCOME TO THE EMPIRE! Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting platform across America. We share a passion for sports and are industry leaders providing best-in-class service for all our customers.
BE HOLD! We have an immediate need for Customer Support Admins to join our team in Las Vegas, NV. Reporting to the Customer Support Manager; you are key to processing new customer applications, handling customer accounts, and supporting our sportsbooks and management team. This is an exciting opportunity to join the world's leading sports betting company.
What You Will Do:

  • Processing Player Rewards Accounts
  • Processing and Approving new accounts for our Mobile Betting App
  • Update Customer Accounts
  • Generate win/loss statements for customers
  • Researching lost ticket claims for customers
  • Process contest applications
  • Sending replacement rewards cards to customers
  • Researching Sports book cash discrepancies
  • Applying approved promotional rewards to customer accounts
  • Monitoring self-betting kiosk for underage individuals and banned patrons
  • Monitoring self-betting kiosk for issues. Requesting maintenance when required
  • Process Admin Support emails in a timely manner
  • Responsible for organization and filing of documents to be scanned.
  • Work in accordance with department policy & procedures to comply with gaming statutes and regulations.
  • Document retention - removing account applications as per compliance

What You Will Need:

  • 1 + years Customer Support experience
  • Ability to type 35 words per minute
  • Ability to Multi-task
  • Work varied shifts, including nights, weekends and holidays
  • Good working knowledge of Microsoft Office including Outlook, Word & Excel
  • Must be able to work independently with minimal supervision
  • Must be confident in one's ability to assess situations and make informed decisions
  • Ability to work through high volume and stressful time periods.
  • Good interpersonal communication skills
  • Strong problem-solving skills
  • Ability to handle a diverse range of activities and effectively prioritize responsibilities

Physical Requirements:

  • Must be able to sit for extended periods of time
  • Must be able to lift, carry, pull or push 25lbs
  • Must be able to type for extended periods of time
  • Must be able to talk on the phone for extended periods of time
  • Must be able to write for extended periods of time
  • Must be able to twist, bend or reach with no significant boundaries
  • This position will be exposed to sounds at 69 decibels
  • Regular attendance in the office
  • This position may be exposed to a smoke-filled environment

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Caesars Sportsbook & Casino reserves the right to make changes to the job description whenever necessary.
As a part of Caesars Sportsbook & Casino's employment process, finalist candidates will be required to complete a drug test and background check upon offer acceptance.
About Us
Behold! Caesars Sportsbook is here, and we're proud to be a part of Caesars Entertainment-the number one gaming company in the world with over 80 years of sports betting expertise.
At Caesars Sportsbook, we believe all our Team Members should be treated like Caesars. It's the mantra we were founded on, and the standard that drives us to provide our customers with best-in-class service.
As we continue to Blaze The Trail with our Caesars Sportsbook & Casino app, the expansion of our Caesars Sportsbook retail locations, our World Series of Poker franchise, our William Hill legacy brand, and partnerships with the biggest names in sports and entertainment, we're creating new and exciting opportunities for you to be a part of our empire and make an impact.
Interested in joining the team? Check out our job postings and see what we have to offer, people. And remember-We Are All Caesars!

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