Customer Success Coordinator (Staffing Coordinator)
POSITION SUMMARY
As a Customer Success Coordinator at Actriv, you will undertake a variety of tasks such as placement of employees, filling and replacing contracts/per diem orders, building and updating schedules and calendars, replacing callouts, etc. You will also ensure that the company complies with all relevant laws regarding employment.
Successful candidates for the Customer Success Coordinator role will be excellent communicators, have empathy, consistency, will be thorough in their approach, able to foster relationships with both employees and external vendors with a detailed oriented working style. The goal is to ensure that our partner healthcare organization's staffing requirements are always met and employees work in a friendly, supportive environment.
ON ANY GIVEN DAY, YOU COULD BE DOING THESE THINGS
* Obtain detailed assignment information from customers and utilize it to provide effective customer service.
* Schedule/Coordinate client care staff according to client's needs and specialties, especially immediate or last minute orders.
* Managing daily, weekly and monthly client orders.
* Manage/Develop work schedules by allocating employees open shifts and assignments.
* Troubleshoot to resolve the problems or complaints of customers and employees.
* Accurately enter and maintain data relative to scheduling using company software.
* Assist new employees in acclimating to facility policies, procedures and routines as needed.
* Provide customer service to clinical staff and clients.
* Strictly oversee and implement client contact requirements.
* Ensure compliance with internal and external policies and regulation.
* Create shift reports.
* Conduct routine maintenance to database.
* Perform other related duties as needed.
WHAT WE EXPECT FROM YOU: Knowledge
* Bachelor's Degree
* At least 2 years experience in a Staffing role performing similar work duties
* Experience with Microsoft Office Suite
WHAT WE EXPECT FROM YOU: Attributes
* Detail oriented
* Problem solving skills
* Healthcare experience/knowledge preferred
* Must be able to commute to the office 5 days a week
Available Work Hours
- Monday-Friday: 8am-5pm, 9am-6pm
- NOC: 6pm-6am
- Weekends: 6am-6pm, 6pm-6am
Why Join Actriv:
1. Innovative HealthTech Environment: Work at the forefront of healthcare innovation with technology that enhances the efficiency of care delivery.
2. Impact-Driven Mission: Be part of a mission-driven organization that’s solving critical healthcare staffing shortages and improving patient care.
3. Competitive Compensation package, including base salary and performance-based incentives.
4. Culture of Excellence: Join a culture committed to excellence, where high standards are set, met, and recognized.
5. Dedicated Leadership: Work with transparent and supportive leadership that’s open to feedback and invests in its employees.
6. Social Responsibility: Align with a company that has a strong sense of social responsibility and contributes positively to the community.
About Actriv Healthcare
Actriv Healthcare is reinventing the way healthcare professionals connect with facilities - leveraging technology to help healthcare professionals do what they love by matching them with shifts that fit their lifestyles. Actriv’s solutions ensure that health care facilities get on-demand shift coverage so they can deliver the best quality care to their patients. With offices in Tacoma, Seattle, Vancouver (WA), and Plano, TX, Actriv’s customer-centric professionals recruit clinicians and offer an unparalleled experience from on-boarding, credentialing, and training; to providing day to day 24/7 support.
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Actriv is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.