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Hypori, a leading provider for SaaS cybersecurity solutions, is transforming secure mobility for Federal and Commercial customers, including the United States Army. Hypori’s secure virtual workspace enables users to access critical data and apps from any mobile device without compromising user privacy. From commercial IP to national security level intel, Hypori protects critical data from every type of threat. https://hypori.com
Hypori Inc. is seeking a driven and talented User Community Manager to join our Customer team. The User Community Manager will report to the Service Desk organization and be responsible for directly engaging and supporting customers across the operational spectrum fostering an informative and responsive support experience while reducing friction in all facets of the product’s usage.
Responsibilities:
- Coordinate and direct responses to customers’ engagement on a variety of platforms including email, chat, service desk tickets, and other feedback forums
- Develop and implement an onboarding support program for individuals identified as Very Important Persons (VIPs) including military/government leaders and senior executives
- Deliver escalated (Tier 2) support to users across the spectrum of user personas including VIPs and general users
- Identify and support the development of user communications and training materials to improve the user experience and reduce friction
- Represent the product at various industry and customer focused trade shows, conferences, and other events
- Support the provisioning and onboarding of new users including issuance of derived credentials and other support related tasks
Qualifications:
- 3+ years of experience working in a direct customer support role for one or more complex technical products
- Demonstrated experience delivering technology support to various user personas including military/government leaders and senior executives
- Ability to excel in a fast-paced, dynamic, high-growth environment
- Excellent communication and interpersonal skills
- Excellent analytical and diagnostic skills
- Must be a US Citizen
- Must possess a DoD Security Clearance with a Tier 3 Investigation (Secret)
- Must be able to obtain a DoD Security Clearance with a Tier 5 Investigation
- Must have an Information Assurance Technical (IAT) Level 2 (i.e., CCNA Security, CySA+, GICSP, GSEC, Security+, CND, SSCP) certification or higher
- Must have a cloud industry computing environment certification or be able to obtain a Hypori certification with 3 months of the date of employment
- Bachelor’s degree in computer science, information technology, or a similar field or an equivalent combination of education and experience
- Strong working knowledge of computer office applications, and operating systems. (Linux, Android, and cloud solutions preferred)
- Advanced knowledge of help desk software and remote-access systems
About Us
Hypori Inc. provides a great and generous benefits package to include medical, dental and vision, PTO, and life & disability packages. We also invest in our employees' futures by providing, technical training, tuition reimbursement, a 401k plan with employer matching contribution with vesting starting from DAY 1, and much, much more.
Hypori is an Equal Employment/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status or any other characteristic protected by law. At Hypori, we are committed to creating and promoting an inclusive workplace that embraces differences and perspectives – making us a stronger, more successful company. In doing so, we are committed to providing reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application or hiring process should contact [email protected] for assistance.
An equal opportunity employer/disability/vet.
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What the Team is Saying
What We Do
Hypori is a service-disabled veteran-owned small business developing innovative SaaS enterprise software that empowers businesses and government agencies globally to protect data within their enterprise by eliminating the edge as an attack surface and preventing data at rest or in transit outside the enterprise. We free our customers from liability and security risks with 100% separation of data and preserve privacy for the end-user.
Why Work With Us
Hypori has a people-first, tech-focused culture. Our employees are empowered to innovate and collaborate to advance the mission and their career. We are a team of curious technologists and passionate professionals developing solutions unlike anything else on the market. We take pride in our work and what it means to support our customers.
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