Customer Success

ABOUT INNER AI

We're a startup on a mission of re-imagining how work gets done. We're designing the AI-Native workspace for a new era of human-machine collaboration.

We've taken the first step to solve these issues with our initial product version, which includes features like over 20 step-by-step content templates, tools to enhance readability and improve writing, avatar generation, synthetic image generation, large language model chat in an enterprise-safe manner, and semantic search across company data.

We are backed by top LATAM early-stage investors such as Canary, and our platform is already utilized in daily routines by leading teams across 10+ countries, including Bayer, MercadoLibre, and Embraer.

WHY INNER AI

Our team is intentionally small, which means everyone plays a critical role in shaping our direction. You'll have the autonomy to take ownership, face new challenges, and make your mark. And as Inner AI grows, so will you.

Our culture values speed - we deploy to production every day and iterate quickly. We are obsessed with our product , and we build technology that speaks for itself, even when compared to heavily-funded products. And we always strive to be the first to reach our users.

We strive to hire the most intelligent people and let them do their best work without distractions. We offer competitive salary, stock options, health insurance, GymPass, and other perks.

ABOUT THE ROLE

We are seeking a Customer Success Specialist to ensure our customers are achieving their desired outcomes while using our product. This is a hybrid role, requiring you to be on-site at our office in Jardins, São Paulo, three times per week.

RESPONSIBILITIES

• Ensuring customers achieve their desired outcomes while using our product, and they have the best possible experience;

• Proactively reaching out to customers to assess their needs and provide assistance;

• Providing product training to customers and gathering feedback for improvements;

• Managing customer relationships and creating strategies for customer retention.

PREVIOUS EXPERIENCE

• 2+ years of experience in a customer-facing role, such as Customer Success, Account Management, or Sales;

• Proven track record of maintaining high customer retention rates;

• Excellent communication and relationship-building skills;

• Experience with CRM software.

BONUS SKILLS

• Familiarity with AI or interest in the field;

• Experience in a SaaS company;
  

• Experience in an early-stage company;

• Multilingual abilities.

If you are interested in this role, we encourage you to apply: we would love to have you with us working towards our bold vision of re-imagining how work gets done.