CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. CoinTracker enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. We are a globally distributed team on a mission to enable everyone in the world to use crypto with peace of mind. Learn more about our mission, culture, and hiring process.
Some things we’re proud of
🛠️ Building foundational tools in the cryptocurrency space
📄 Over 1M tax forms generated
💲 $250B+ in cryptocurrency is tracked on CoinTracker (~over 5% of the entire crypto market)
🤝 Partnered with Coinbase, H&R Block, Intuit TurboTax, MetaMask, OpenSea, Phantom, Solana, and Uniswap
🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google & Google[x]
💼 $100M+ venture capital raised from Accel, General Catalyst, Y Combinator, Initialized Capital, Coinbase Ventures, Kraken Ventures, Intuit Ventures, 776 Ventures, Balaji Srinivasan, Claire Hughes Johnson, Gokul Rajaram, Serena Williams, Zach Perret
🌴 Awesome benefits
Drive CoinTracker brand loyalty through exceptional customer support and customer success.
Your one year outcomesDrive retention of key relationships amongst enterprise customers and premium consumer segment
Onboard & manage first 50 Enterprise Clients
Manage 50% of Whale Accounts
Achieve 90% Satisfaction with all Enterprise Clients and Whale Customers
Identify and implement strategic improvements in the customer experience team across both support and success, which reduce ticket volume by 10% and/or drive >5 pt increase in satisfaction
Deliver an industry leading customer experience through ticketing, supporting 50% of Priority Support needs with +80% CSAT
Demonstrate an expertise in crypto and the CoinTracker product; provide regular insights and customer feedback to improve customer loyalty, reduce friction in the product and differentiate CoinTracker
This role is a blend of customer support/success (50/50) with a goal of transitioning to a 100% customer success/client management role
Resolve customer support tickets from consumer customers, as well as manage relationships with premium support segment/Enterprise Customers
Engage with customers across phone, video, email and other channels as required
Impact: Demonstrated ability to drive business impact
Mission alignment: Hungry and motivated about making progress towards our mission of Enabling everyone in the world to use crypto with peace of mind.
Trust: Say what you believe. Do what you say.
Communication: Able to clearly talk about the details and also zoom out to the bigger picture
Able to identify problems and solutions, provide recommendations, and prioritize workload for the most significant impact
Trend and identify high-volume issues to impact change
Have a customer first mindset; advocate for the customer and serve as their voice across the organization
Ability to communicate with C-level executives, high-net-worth individuals, and/or advanced crypto users and when doing so clearly & succinctly articulate challenges and resolutions while appropriately setting customer expectations with empath
The starting salary for this position is between $104,000 - $130,000. The actual compensation offered will be based on a variety of job-related factors including relevant skills, education, and experience. This position also includes equity in CoinTracker and benefits like medical, dental, vision, 401(k), life insurance, and PTO.
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What We Do
CoinTracker is on a mission to increase the world’s financial freedom and prosperity. By enabling seamless cryptocurrency portfolio tracking and accurate tax reporting, we empower people to better understand their crypto portfolio, comply with existing regulations, and make better financial decisions.
Today, our users track over $50 billion of assets across 300+ exchanges and 8,000+ cryptocurrencies, which accounts for more than 3% of the entire crypto market. We recently raised a $100M Series A round from a world-class group of investors, and are partnered with leading companies such as Coinbase, OpenSea, and Intuit.
We are profitable and growing rapidly to meet the increased adoption of cryptocurrency and demand for our products. We are in a strong position to become a foundational layer in the crypto ecosystem, and aim to be a generational company. Reach out to learn more!
