Customer Success Team Manager

Role: Customer Success Team Manager

Salary: £45,000 per year + Bonuses

Contract type: Full-time. We offer flexibility of working hours and location.

Location: Bristol (hybrid) We ask all team members to come into the office at least 3 x per quarter.

A bit about us 

Since 2007, we’ve been making it easier for companies across the UK and beyond to send, sign, and manage documents digitally with our easy-to-use eSignature platform. From start-ups to established brands, thousands of businesses trust Signable to streamline their workflows and reduce their reliance on paper.

But we’re not just a tech company – we’re a people-first business with a strong culture of support, autonomy, and impact. Whether we’re improving product features, evolving how we work together, or embedding inclusivity into everything we do, our focus is always on creating great experiences for our team and our customers.

With ambitious plans for growth, we’re building a team that’s curious, collaborative, and excited about making things better – for our customers, our planet, and each other.

What you will be doing

As our Customer Success Team Manager, you’ll play a key role in shaping how our customers experience Signable and in driving revenue growth from our existing customer base through meaningful, value-led partnerships.
Reporting to the Head of Customer Success, you’ll guide, inspire, and support a team of brilliant Customer Success Representatives who are focused on strengthening customer relationships, uncovering opportunities for expansion, and delivering results that directly contribute to our growth goals.
You’ll turn Signable’s strategy into action. Empowering your team to retain and grow customer accounts, helping them reach their revenue targets while ensuring every interaction reflects care, integrity, and consistency. You’ll be a coach, mentor, and encourager, creating an environment where your team feels supported to share ideas, refine processes, and deliver outcomes that make a difference for both our customers and the business.
This role is ideal for someone who enjoys guiding others, values collaboration, and thrives in a purpose-driven, customer-focused environment. You’ll combine your people-first approach with a growth mindset; nurturing your team to deliver exceptional customer experiences that drive retention, expansion, and long-term revenue growth.

Main Responsibilities:

Team Development & Support 

• Guide and motivate the Customer Success team to achieve retention and MRR expansion KPIs.
• Coach team members through 1:1s, development plans, and feedback loops.
• Build a culture of accountability, growth, and genuine customer advocacy.
  

Planning & Delivery

• Turn company goals and CS strategy into clear, achievable  initiatives, projects and campaigns
• Maintain and improve  CS processes, documentation, and data visibility across the business.
• Use automation and tooling to improve scalability and efficiency.
  

Collaboration

• Partner with Sales to ensure smooth customer handovers and shared insights.
• Work closely with Marketing to share customer stories and data that drives campaigns.
• Collaborate with Product to represent the voice of the customer and inform roadmap decisions.
  

Reporting & Insight

• Regularly report on team performance, customer health, and key success metrics.
• Identify trends and challenges, providing actionable recommendations to leadership.

Our Ideal Candidate:

• A supportive and approachable people manager who helps others do their best work.
• A data-informed decision maker who’s self-motivated and results-oriented.
• Strategic and creative thinker with the ability to turn big goals into practical actions
• Organised and consistent, with a focus on team work and shared success.
• A supportive and communicative leader who empowers others to succeed.

And a massive bonus if:

• You’ve worked in a SaaS or subscription-based business.
• You have experience with HubSpot (or a similar CRM) to drive customer success workflows.
• You understand customer lifecycle metrics and tools 

Please note: The qualifications and experiences above act as a loose guide to what we’re looking for. We’d still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated

Some of our great benefits include:

• Unlimited annual leave -  including time off for religious holidays 
• £50 per month to spend on either your wellbeing or development
• EMI share options 
• Flexible working hours for everyone
• Enhanced paid parental leave
• Free face-to-face counselling for up to 8 sessions
• Life assurance & income protection
  
• Health support plan for things like eyecare, dentist, medical support 
• Option to join our AVIVA Private Medical Insurance scheme
• Mac or PC? Your choice… just let us know
• Take a look at the full list of our benefits here

Our Office

• Multi-purpose office space with open desk areas, quiet working booths and collaboration spaces
• Private rooms available for religious observance, meditation and reflection
• Casual dress  - wear whatever you feel comfortable in & represents you
• On-site showers
• Secure lockers
• Dog friendly office

Find out how we hire here

Want to see what we have been up to at Signable? Check out our Instagram here - https://www.instagram.com/signablehq/

We perform background checks on all candidates to whom job offers are made. We partner with a third-party provider to do so.

We are not looking for external agency support with this role - thank you!