About Medicom
Medicom is a leading enterprise imaging software company that solves longstanding interoperability challenges for clinicians, staff, patients, and researchers. Its core platform, Connect, supports diverse enterprise imaging interoperability use cases. These include access to prior and unread imaging studies, point-of-care workflows, patient access to images, orders and results workflows for teleradiology, telestroke and trauma, and cross-institution sharing of digital imaging. Medicom's Network is adopted by over 1,000 US healthcare institutions and backed by leading venture capital firms, such as UPMC Enterprises. Data and insights from the Medicom Connect network drive Medicom's Intellect offering, which helps clinicians and researchers advance patient care and develop new therapies.
About the role
Medicom is looking for a highly motivated Customer Success Specialist to expand our network and engage with healthcare organizations. This role is essential in connecting potential users to Medicom’s platform by guiding them through our unique, non-revenue sales cycle. The CS Specialist will collaborate closely with Support, Implementation, and Sales teams to ensure a smooth onboarding experience.
What you'll do
- Educate potential users on the value of Medicom’s platform.
- Conduct outreach via phone, email, and other channels to establish relationships with healthcare organizations.
- Manage a high volume of connections and track engagement using CRM tools.
- Identify new business opportunities by researching market trends and understanding customer needs.
- Collaborate with cross-functional teams (Support, Implementation, and Sales) to optimize lead conversion.
- Stay up to date on Medicom’s products, services, and industry trends to effectively communicate value propositions.
Qualifications
- Bachelor’s degree in a related field.
- 1-3 years of experience in outbound sales, business development, or customer engagement within the technology or healthcare industry.
- Excellent written and verbal communication skills with the ability to engage healthcare professionals effectively.
- Highly organized, self-motivated, and eager to grow within a fast-paced environment.
- Experience with CRM tools (e.g., Salesforce, HubSpot) is a plus.
- A strong interest in healthcare technology and sales.
Equal Opportunity Employer Statement
Medicom Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Reasonable Accommodation NoticeIf you require a reasonable accommodation in the application process, please contact [email protected] to discuss your needs.
Salary
Base + Commission
Top Skills
What We Do
We created the first federated health information network: a powerful platform that connects disparate data silos through a single interface. The value of a health information network is dependent on the willing participation of providers, hospitals, and imaging centers in a community.
While technology can support the adoption of health information networks — from large hospitals and IDNs to private practices alike — the technology on its own has little to no value. Many medical image sharing solutions and health information networks are implemented within an organization’s walls, without considering how to support and connect providers in the community.
Medicom has taken the unique approach to better serve providers by building health information networks with service and support organizations that are experts on their local communities. These service and support organizations provide local resources to hospitals around the United States, with teams who are familiar with their customers, and able to quickly and efficiently establish community-based solutions.
