Customer Success Specialist

Posted Yesterday
Be an Early Applicant
7 Locations
Remote
Junior
Aerospace • Software
The Role
The Customer Success Specialist will support customers through data entry processes, verify data, handle Excel spreadsheets, and collaborate with the product management team.
Summary Generated by Built In

About Portside, Inc.


Portside is a leading provider of modern software solutions for the global aviation industry. As a fast-growing SaaS company, we operate across three key verticals: business aviation, regional commercial aviation, and aircraft leasing & finance. With nearly 300 team members spread across five continents, we support over 1,000 enterprise customers, helping them streamline and manage all aspects of their day-to-day operations.

What You’ll Do


We are looking for a smart, punctual & attentive to details person who is willing to take on data entry processes and has an interest in software applications used by business jet operators in the US, Europe, the Middle East, Asia, and Latin America.


You will be working 8am to 5pm Eastern Standard Time.


You will work closely with customers, sales and product managers to:

  • Provide support services for customers: data entry & data verification; setting up, monitoring and fixing data loading scripts; creating mappings and configurations for data imports
  • Transform large Excel spreadsheets into an appropriate format
  • Perform administration of existing accounts and configure the port
  • Contact customers for correcting mistakes, verifying data, sending missed information, delivering results of data imports
  • Cooperate with product management team and report bugs

Requirements

  • 2+ years of experience as a financial analyst, auditor or accounting specialist is a must
  • Intermediate English level or higher
  • Strong proficiency in Excel and/or Google Sheets
  • Degree in Science
  • Neat, capable of working with a large volume of numbers
  • Punctual and self-motivated
  • Positive minded

What We Offer

  • Young, but well-established product company with a product-market fit, fast-growing customer base, a modern and well-maintained code base, and no red tape or bureaucracy; we value everyone’s ideas and contributions
  • Initial training within the existing customer success team
  • Competitive compensation
  • Small, friendly, experienced and highly professional team with a track record of building successful software businesses

Top Skills

Excel
Google Sheets
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: San Francisco, CA
76 Employees
Year Founded: 2017

What We Do

Portside is a modern platform connecting the global business aviation Industry.

Management companies. Aircraft owners. Corporate flight departments. Fractional and jet card operators. Charter operators. Business aviation customers. Portside is the only purpose-built cloud software platform designed to seamlessly connect all participants in the global business aviation industry, enabling instant exchange of data, reporting and analytics.

Similar Jobs

Rubrik Logo Rubrik

Join Our Sales Talent Community

Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Cybersecurity • Data Privacy
Remote
15 Locations
3000 Employees

Grammarly Logo Grammarly

Software Engineer

Artificial Intelligence • Information Technology • Machine Learning • Natural Language Processing • Productivity • Software • Generative AI
Easy Apply
Remote or Hybrid
12 Locations
1500 Employees
124K-145K Annually

Mondelēz International Logo Mondelēz International

PRACTICANTE UNIVERSITARIO - PRE-PROFESIONAL - TACNA PERU

Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
Remote or Hybrid
Perú
90000 Employees

Mondelēz International Logo Mondelēz International

PRACTICANTE PRE-PROFESIONAL DE VENTAS - PIURA - PERU

Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
Remote or Hybrid
Perú
90000 Employees

Similar Companies Hiring

Standard Template Labs Thumbnail
Software • Information Technology • Artificial Intelligence
New York, NY
10 Employees
PRIMA Thumbnail
Travel • Software • Marketing Tech • Hospitality • eCommerce
US
15 Employees
Scotch Thumbnail
Software • Retail • Payments • Fintech • eCommerce • Artificial Intelligence • Analytics
US
25 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account