We are seeking a highly motivated and customer-focused Remote Customer Support Specialist to join our team. The ideal candidate will be responsible for providing excellent customer service remotely, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. This role requires strong communication skills, problem-solving abilities, and a passion for helping customers.
Responsibilities:
* Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
* Provide accurate and helpful information about products and services.
* Troubleshoot and resolve customer issues, escalating complex problems to the appropriate team members.
* Document customer interactions, issues, and resolutions in the CRM system.
* Maintain a thorough understanding of products, services, and company policies.
* Identify and escalate recurring issues or customer feedback to improve products and services.
* Assist with order processing, returns, and other customer-related tasks.
* Meet or exceed performance metrics, such as response time, resolution time, and customer satisfaction scores.
* Stay updated on industry trends and best practices in customer support.
* Collaborate with team members to share knowledge and improve processes.
* Adhere to all company policies and procedures.
Qualifications:
* High school diploma or equivalent; associate's or bachelor's degree preferred.
* Proven experience in customer service or a related field.
* Excellent communication skills, both written and verbal.
* Strong problem-solving and analytical abilities.
* Ability to multitask and prioritize tasks effectively.
* Proficiency in using CRM software and other customer support tools.
* Comfortable working independently in a remote environment.
* Reliable internet connection and a suitable home office setup.
* Ability to adapt to changing priorities and handle difficult customer situations.
* Familiarity with industry-specific terminology and practices.
Skills:
* Active Listening
* Problem-Solving
* Communication (written and verbal)
* Empathy
* Time Management
* Technical Proficiency
* Conflict Resolution
* Attention to Detail
* Adaptability
Benefits:
* Competitive salary
* Health insurance
* Paid time off
* Professional development opportunities
* Remote work flexibility
Top Skills
What We Do
Atterx develops therapeutics to fight the growing epidemic of antibiotic resistant bacteria.
