Customer Success Specialist

Unacast is a leading provider of global location intelligence that delivers cutting-edge analytics about human mobility in the physical world. We are a team of experts with decades of unmatched industry experience and we partner with organizations across the private and public sectors to unlock the potential of location data. Unacast drives smarter decision-making based on trustworthy, reliable, and privacy-friendly location intelligence that powers both commercial and societal benefits.

At Unacast, you’ll be empowered to take ownership, build trust through transparency and collaboration, and contribute to shared success because we win as a team.

We’re now looking for a Customer Success Specialist to help our users succeed with our Insights
platform.

Position Overview:

As a Customer Success Specialist, you’ll guide customers from their first interaction with our product to long-term adoption. You’ll solve user problems, improve our support processes, and ensure our product delivers value quickly and consistently. 

You’ll join a small, ambitious team building a fast-evolving SaaS product, and your work will directly influence how we support, retain, and grow our customer base. Our customer base is primarily in the US, with plans to expand in the UK. This position is based in Europe (hybrid from our Oslo HQ) and will require regular support availability during US business hours.

You’ll work closely with product and sales teams to ensure customer feedback reaches the right people and leads to meaningful improvements.

Key Responsibilities:

Onboarding & Support

• Guide new customers through onboarding and initial platform setup
• Respond to customer questions via email and video calls
• Troubleshoot basic technical issues with support from the product team
• Handle billing questions and assist with account updates

Customer Success & Engagement

• Build a deep understanding of each customer’s business, goals, and use cases
• Educate users and champions on best practices and platform value
• Monitor customer health to identify risks, ensure retention, and surface growth opportunities
• Drive product adoption, manage contract renewals, and expand existing contracts through upsell opportunities

Enablement & Feedback Loops

• Maintain and expand Help Center content and internal FAQs
• Share structured customer insights with product and sales teams
• Collaborate on enablement initiatives such as webinars, how-to guides, and templates

Required Qualifications:

These are the concrete experiences, skills, and background we’re looking for:

• 2+ years in customer support, customer success, or a client-facing role
• Comfortable working with SaaS platforms, analytics tools, or data-driven products
• Excellent written and verbal communication skills in English
• Strong listener with a proactive, empathetic, and problem-solving mindset
• Proven ability to educate, guide, and influence customer decision-makers
• Familiarity with support automation tools (e.g., Hubspot, Gong, ticketing systems) and a mindset for scaling support efficiently

Key Competencies:

These are the qualities and working styles that will help you succeed in the role:

• Customer-Centric Mindset: You thrive when helping users succeed.
• Clear & Thoughtful Communicator: You write and speak with clarity, professionalism. and care
• Organized & Proactive: You spot issues early and take initiative
• Collaborative: You work well across disciplines, share learnings, and bring others along
• Motivated & Goal-Oriented: You’re eager to improve how we support customers and help them succeed. We are successful when our clients are successful.

Apply Today!

We care deeply about creating a space where you can thrive, connect, and make a real impact. If you love helping users, spotting opportunities, and making things better every day, we’d love to hear from you.