This position will be responsible for delivering highly technical Services while building positive customer advocacy and value of the Oasis 360 suite of products. You will be part of the team responsible for providing onsite/remote installations, upgrades and conversions, learning services, consultative approaches and support. You will play a key role in both performing and implementing Services to drive product utilization, reinvestment and improve overall customer loyalty and satisfaction. Individual is highly motivated, constantly collaborating with Sales, Sales Enablement, Product Management and the Gaming Systems Teams to advance our Product portfolio position in our customer base.
What You'll Do:
Assist with customer onboarding, product implementation, and training.
Primary point of contact for customers, providing regularly scheduled visits (onsite and virtual), responding to inquiries, addressing issues, and providing guidance on product features and capabilities, as well as other needs that may be identified while promoting Aristocrat through all customer touchpoints.
Monitor and analyze customer usage data to identify opportunities for improving product adoption and customer success
Provide product training and support to customers to ensure they are maximizing the value of our products
Collaborate with the sales team to manage customer relationships and expectations as well as identify opportunities to drive customer expansion and retention
Manage customer accounts and ensure accurate and up-to-date customer information in our system
Gather customer feedback and communicate it to the product development team to inform product roadmaps and prioritize feature enhancements
Monitor industry trends and best practices to inform customer success strategies and tactics
Work with the Aristocrat Support Center on solutions as the subject matter expert
Must be able to travel up to 70%. Must be able to travel with little or no notice, obtain a Passport, and travel to other countries for extended periods. Must have high productivity remotely with minimal supervision.
All other duties as assigned.
What We're Looking For
2+ years customer success experience in the gaming/gaming systems industry with a strong ability to guide onboarding, training, and long-term client relationships
Excellent communication and interpersonal skills, capable of managing both virtual and in-person interactions
Strong technical aptitude, including the ability to understand and explain complex software systems (e.g., Oasis 360 suite)
Analytical skills to monitor customer usage data and identify trends, opportunities, or areas of concern
Problem-solving mindset with the ability to work independently and resolve issues under minimal supervision
Collaboration skills to work cross-functionally with Sales, Product Management, and Support teams
Experience with CRM systems for managing accounts and maintaining accurate customer data
Ability to interpret customer feedback and translate it into actionable insights for product development
Industry awareness, with knowledge of gaming systems or a willingness to learn quickly
Flexibility and availability for travel up to 70%
Self-motivated and organized, with the ability to manage time effectively
Company Summary
Aristocrat Interactive
Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB).
About Aristocrat
Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.
Our Values
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
Travel Expectations
Up to 75%Pay Range
$59,500 - $110,500 per yearOur goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.
This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.
Additional Information
Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
Similar Jobs
What We Do
Aristocrat Leisure Limited is an ASX20 listed company and one of the world’s leading providers of gaming solutions. We’re licensed in over 300 jurisdictions and operate in over 90 countries around the world. We’re also proud to have a team of over 6500 employees that deliver outstanding results by pushing the boundaries of innovation, creativity and technology each day. We offer a diverse range of products and services including electronic gaming machines, social gaming and casino management systems, but it doesn’t stop there. Despite our global presence and exponential growth, we remain an ideas company at heart that is committed to delivering outstanding results for our customers and players and an unparalleled experience for our employees, who have the opportunity to grow, be inspired and be the best they can be. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us to live our mission of bringing joy to life through the power of play – every day. Come and join us – let’s play!
Why Work With Us
Individually we’re great, but together we’re brilliant. Our employees are the beating heart of our business and we attract the best people in the industry thanks to our unique and inspiring culture. Come and join the team and help bring joy to life through the power of play.
Gallery
