Signpost is a fast-growing SaaS platform that helps home service providers, like plumbers, electricians, and HVAC technicians, manage customer communications more effectively. Our platform enables businesses to instantly respond to inquiries, organize conversations, and improve customer satisfaction.
We’re looking for passionate service professionals to help us best support our clients as:
Customer Success Specialist(Full-Time)Who are we looking for?
We are seeking a performance-driven Customer Success Specialist to join our team and take ownership of renewals, expansions, and advocacy for our Small-to-Medium Business (SMB) customers in the Home Services industry (e.g., HVAC, Plumbing, Landscaping, Cleaning, etc.).
This role is central to our growth strategy, focused on ensuring customers renew their subscriptions, grow with us, and become long-term advocates. You’ll manage a high volume of SMB accounts, identifying risk early, driving product value, and unlocking new revenue opportunities.
What are the day-to-day responsibilities?Own the renewal process for a large portfolio of SMB customers.
Proactively identify and manage churn risk using data signals, usage insights, and customer interactions.
Drive expansion revenue by identifying upgrade, upsell, or cross-sell opportunities and collaborating with our Onboarding team, Support team, and Sales when appropriate.
Develop and nurture customer advocates by identifying success stories and helping amplify their impact through reviews, referrals, and testimonials.
Maintain accurate customer records in CRM and Customer Success platforms.
Contribute to ongoing improvements in renewal playbooks, customer communication strategies, and retention workflows with CS Leadership.
2–4+ years in Customer Success, Account Management, or a customer-facing renewal role (preferably in SaaS or tech-enabled services).
Experience supporting SMB customers; experience with Home Services businesses is a strong plus.
Proven track record managing high-volume renewals and expansion motions.
Excellent communication, negotiation, and relationship management skills.
Organized, proactive, and comfortable working with CRM tools (e.g., Salesforce, HubSpot) and customer health platforms.
Analytical and goal-oriented; driven by metrics and performance targets
US applicants only, with an employment residence in any one of the following states:
Arizona, California, Colorado, Georgia, Illinois, Kentucky, Louisiana, Michigan, New York, North Carolina, Oregon, Pennsylvania, Utah, Washington, Texas
Competitive wages.
Competitive benefits including Medical, Dental, Vision, 401k for our full-time employees.
Paid Time Off (PTO).
Work for, and be surrounded by, talented professionals who will help you thrive in your role.
- Salary: $52-63k Annually
Signpost hopes to hire great people and offer them the opportunity to showcase their abilities. We encourage you to apply for this role if you feel you can be a strong contributor and are looking for a chance to optimize your passion for customer success in a growth environment.
Check us out at www.signpost.comSignpost Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Signpost and has not been reviewed or approved by Signpost.
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Strong & Reliable Incentives — Commission-based structures are portrayed as a meaningful earnings lever in sales, with upside when targets are met. Hitting goals can materially augment low bases and is positioned as a primary path to higher take-home pay.
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Pay Growth & Progression — Advancement paths are framed as clear, with defined opportunities to increase pay through promotions and performance. Structured development and internal mobility translate into higher compensation over time for those who progress.
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Leave & Time Off Breadth — The package includes generous PTO alongside paid holidays, sick time, bereavement leave, and parental leave. These leave programs form a broad menu that complements flexible work options.
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What We Do
Here at Signpost, we’re passionate about helping local businesses thrive. Our mission is to empower small to medium-sized enterprises, of all industry-types, with the resources needed to connect with more customers and drive more revenue. We provide unparalleled live receptionist and online chat support at affordable rates so that our clients, nationwide, are empowered to offer optimal service and support to their own customers 24/7/365.
Why Work With Us
We need talented, passionate, and disciplined leaders who are looking for a worthy challenge at a place where they can learn, grow, and have real ownership.
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