Customer Success Specialist

Company Description

About Playtech

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging and entertaining gaming experience. 

Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. 
Read more about who we are and what we do here: www.playtechpeople.com
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices. 

Ready to level up your career?

We are looking for a Customer Success Specialist with a strong background in betting and gaming to join our dynamic Customer Success Team. If you are passionate about building relationships, optimizing operational processes, and driving growth through data insights, this role is perfect for you!

Job Description

Your influential mission. You will...

• Become an expert in Playtech software systems and apply this knowledge to real-world business situations.
• Work closely with licensees to improve their operational processes and deliver growth through optimization.
• Set up and configure engagement initiatives.
• Collaborate with Technical Delivery & QA teams on campaign coordination.
• Provide data insights and analysis to monitor performance and measure campaign effectiveness.
• Support internal teams with backend system knowledge sharing and industry insights.
• Assist in training activities.
• Identify upsell opportunities by understanding licensee needs and aligning them with our offerings.
• Set goals, define KPIs, and plan CRM approaches with relevant personnel.
• Update relevant stakeholders on project status at agreed intervals.

Qualifications

Components for success. You...

• Have experience in a CRM role within the gambling industry.
• Possess knowledge of both Sports and Casino operations.
• Have strong analytical skills and experience with CRM procedures and initiatives.
• Excel in presentation skills and can present to all levels of an organization.
• Have executed CRM lifecycles and activities.
• Have a detailed understanding of Playtech software (desirable).
• Possess excellent oral and written communication skills in English.
• Are proficient in MS Office (Excel, PowerPoint, Word)

You'll get extra points for...

• Experience with betting and gaming operations.
• Strong analytical skills.
• Knowledge of CRM procedures and initiatives.
• Excellent presentation skills.
• Detailed understanding of Playtech software.

Thrive in a culture that values...

• A team of experts from across the gaming industry pushing forward development both internally and externally.
• A collaborative environment where your insights and expertise are valued.
• Opportunities for growth and development within the company.
• A supportive culture that values diversity and inclusion.

Additional Information

HOW TO APPLY?

In addition to your CV, please add a brief motivation letter covering your goals, your current experience in customer success or related fields, and/or working in a corporate environment. You can write it in the comment section at the end of the application page (under “your message to the hiring manager”).

Customer Success & Advisory Services Team

Join a team at the cutting edge of Playtech, consisting of industry experts dedicated to ensuring Playtech and its partners remain leaders in gaming content. Be part of a great team that values collaboration, innovation, and excellence.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.