Customer Success Specialist (SaaS)

Join us on our exciting journey!

IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, Technology, analytics and human ingenuity to drive healthcare forward.

Essential Functions:

• Ensures fulfilment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.
• Assists team members to build, establish, and maintain effective business relationships with clients, and proactively supports their needs as their day-to-day contact, possibly focused on a specific product or service.
• Ensures that the product deliverable meets the customer's specifications, including timeliness and quality through review and verification.
• Maintains effective internal communications with sales and other key account owners to keep all apprised of activities with the client. Deliver targeted reports as required.
• Monitors performance against existing service agreements and ensures client’s obligations are met.
• Carries out client research to ensure an in-depth understanding of the client, specific business line, and/or therapeutic market.
• Conducts product/services and process training for clients and other employees.
• Potentially conduct service meetings at client sites.
• Represents IQVIA on external client projects.
• Identifies and escalates potential risks or issues to the appropriate internal teams to ensure timely resolution.
• Provide feedback to product development teams based on client interactions to help improve future product offerings.

Qualifications:

• Bachelor's Degree Req.
• Two (2) years of related work experience Req.
• Meeting facilitation, presentation, and training experience Req
• Proficiency in PC applications, such as Excel, PPT, and Word
• Demonstrated problem-solving, analytical, and strong customer service skills
• Demonstrated ability to develop and maintain relationships in a diverse business environment
• Ability to travel to clients and IQVIA offices as appropriate
• Strong organizational skills and attention to detail.

*CVs must be submitted in English*

This role is not open to visa sponsorship. A degree of flexibility re working hours is required for this role.

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and

Whatever your career goals, we are here to ensure you get there!

We invite you to join IQVIA™.

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise, as part of this culture, IQVIA is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and human resources policies.