Customer Success Specialist, MyBooster

Who We Are + What We Do:

Booster is a vibrant, mission-driven organization grounded in the belief that positivity and purpose are essential to creating a workplace where everyone can thrive. We are committed to fostering a culture where our team members feel empowered to achieve their full potential and make a positive impact on the world. Guided by our six virtues: Gratitude, Wisdom, Care, Courage, Grit, and Celebration, we believe in cultivating leaders who change the world. We are a fun and exciting place to work, where every day brings new opportunities to make a difference!

At Booster, we empower schools across the nation through innovative and engaging fundraising services. We serve elementary, middle, and high schools nationwide, offering a range of services from Fun Runs to a comprehensive school fundraising platform, from custom gear to product sales. We've proudly helped over 7,500 schools profit more than $600 million in much-needed funds. Our mission is to raise $1 billion for schools by 2027, and we're excited about every step we take toward this goal.

Are You Booster’s Next Customer Success Specialist for MyBooster?

Do you thrive on creating exceptional customer experiences and driving the success of innovative products? Join us as a Customer Success Specialist for the MyBooster platform and play a crucial role in Booster’s rapid growth. In this position, you will bridge the gap between various teams, ensuring our customers evolve from first-time users to proficient champions of our platform. Our mission is to transform the fundraising landscape, aiming to raise $1 billion by July 2026, and we need a dedicated individual to help us reach this ambitious target. Be a key player in our journey to support and scale customer success in a dynamic and forward-thinking environment!

How You’ll Impact Booster’s Mission:

• Guide clients from initial setup to proficient use of the MyBooster.com platform through personalized and effective onboarding processes. Empower clients to confidently navigate the platform and achieve their goals.

• Support clients throughout their fundraising campaigns by providing timely assistance and directing them to user guides and resources. Ensure a seamless and positive experience on the mybooster.com platform.

• Deliver outstanding results and experiences that encourage clients to return year after year and identify ideal dates for future use. Work alongside the Associate Manager to develop creative solutions for client retention.

• Partner with field market Sales Leaders to ensure smooth knowledge transfer from product implementation to renewal. Identify and communicate opportunities for increased revenue and cross-selling.

• Maintain organized systems to manage detailed information for a large number of clients. Ensure accurate and efficient account management.

• Quickly adopt new systems and improvements introduced by the MyBooster Customer Success team. Embrace change with a positive mindset and contribute to the development of new products and delivery methods.

What You’ll Bring to the Table:

• Passionate about supporting clients and scaling customer success for a rapidly growing company

• 2-3 years of experience in Customer Success or a related field with transferrable skills

• Excellent written and verbal communication skills, with proficiency in Microsoft Outlook, Google Workspace, and PowerPoint/Keynote

• Demonstrated attention to detail and strong information management skills

• Proven ability to support clients professionally and in a timely manner

• Experience in collaborating effectively across teams

• Ability to quickly adopt new systems and processes with a positive attitude

Our Work Environment Includes:

• Technology: A MacBook for your time at Booster & a monthly phone allowance

• Benefits: Medical, Dental, and Vision insurance, plus 401k matching

• Paid Time Off: 10 days PTO, 15+ observed holidays & business closed days, and paid parental leave

Pay: $43,000-$48,000 base pay + commission

Want to join our team but don't think this role is the best fit for you? Check out our other job opportunities at ChooseBooster.com.