Customer Success Senior Associate

Job Description
Drive the success of our go-to-market efforts by shaping customer experiences that directly influence product adoption and impact. Engage in dynamic collaborations to craft strategic go-to-market plans, leverage data insights to drive engagement, and build customer trust during pivotal moments to ensure seamless product integration and success.
As a Senior Customer Success Associate in the Talent Acquisition Product's Go-to-Market Team, you will support our customers throughout their journeys with our products and experiences. As a core contributor of the team, you are responsible for supporting go-to-market strategies including adoption, and beyond, working closely with the Product team and other cross-functional groups to ensure seamless experiences and drive satisfaction.
Job Responsibilities

• Partners with the Product Manager to identify new product features, target audiences, value propositions, and opportunities through research, discovery and feedback loops.
• Develops and implements go-to-market strategies to drive product adoption, expansion, and retention, ensuring a healthy and engaged customer base.
• Supports product engagement, adoption, and expansion activities
• Tracks and analyzes key success metrics to measure to identify opportunities for improvement while preparing reports for internal stakeholders and highlighting outcomes and areas of opportunity.
• Works cross-functionally with key partners in Change Management, Communications, Marketing, and Employee Experience.
• Crafts strategic PowerPoint presentations designed to guide and influence product manager decisions
• Develops comprehensive marketing collateral, including demos, videos, training materials, and sell sheets.

Required Qualifications, Capabilities, and Skills

• 3+ years of experience or equivalent expertise in Product, Talent Acquisition or a relevant domain area.
• Data-driven approach to strategy development and measurements.
• Strong problem-solving and planning skills; excellent time management and project management skills.
• Strong relationship management skills, able to communicate effectively with peers and partners.
• Technical mindset with the ability to understand architectural concepts and their implications for user experiences.
• Ability to partner with cross-functional teams at all levels for effective execution in an agile manner.
• Proficiency in Microsoft Excel, PowerPoint, and Jira

Preferred Qualifications, Capabilities, and Skills

• Understanding of the product development lifecycle.
• Team player with the ability to navigate a highly matrixed organization.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.