At UnlikelyAI, we are building the future of AI: one that is reliable, explainable, and resistant to hallucination. Our patented neurosymbolic platform combines the expressive power of LLMs with the transparency and control of symbolic reasoning. This enables us to create AI systems that are accurate, auditable, and suitable for high-trust, high-stakes applications – where precision, traceability, and compliance are essential.
The RoleWe’re hiring a Customer Success & Sales Executive to build our pipeline and develop early customer relationships in regulated industries. You’ll be the first person many prospects speak to, running outreach, qualifying opportunities, and setting up high-quality discovery that leads to real commercial conversations. In our world, sales and customer success are closely linked, so you’ll support the Growth team with these relationships as they develop.
What you’ll doBuild and qualify a pipeline across regulated sectors (banking, insurance, accountancy and more)
Research target accounts and run personalised outreach via email, LinkedIn and direct conversations.
Book and run discovery calls, diagnosing problems and mapping them to UnlikelyAI’s value.
Build trusted relationships with senior stakeholders and keep accounts warm as they develop.
Share market/customer insights with the team to sharpen messaging, ICP and GTM.
Track what’s working in the CRM and iterate on messaging and targeting.
6–12 months in B2B sales, SDR/BDR, customer success or a similar new-business role,
Confident speaking with senior stakeholders, with excellent written and verbal communication.
Curious, proactive and comfortable in ambiguity
Resilient, self-motivated, and able to thrive in a fast-paced, evolving startup environment. You turn rejection into momentum.
Organised and metrics-aware, able to run your pipeline in tools like HubSpot/Sales Navigator.
Nice to have
Industry Knowledge: Experience selling into financial services, accountancy, and insurance sectors.
Experience selling to or engaging with larger/enterprise organisations is a plus
Technical Understanding: An interest and understanding of AI, automation, or enterprise technology.
Joining UnlikelyAI means working on technology that pushes boundaries while shaping your career:
Collaborate with a passionate, world-class team at the intersection of AI research, engineering, and commercial growth.
Grow your career in an environment that rewards curiosity, experimentation, and initiative.
Learn directly from senior sales leaders and executives while contributing to meaningful business impact.
Be part of a company building truly explainable and trustworthy AI for real-world, high-stakes use cases.
Apply with your CV and a short sample outreach email - This should show how you’d approach a potential customer. We’re looking for judgement, clarity, and tone.
Short Pitch Video - If your application looks like a good fit, we’ll ask you to record a short Loom introducing yourself and walking us through how you’d approach a prospect.
Interview with the Hiring Manager to go deeper on experience, judgement, and role fit followed by a short task.
Final Onsite Interview focused on how you’d work day to day with the team.
We offer a range of benefits and perks designed to support our team’s well-being and work-life balance:
Hybrid working arrangement, flexibly balancing home and office time
Office in Bloomsbury, five minutes from Tottenham Court Road and Holborn stations
Free team lunches every Tuesday, Wednesday and Thursday
Optional social and extra-curricular activities throughout the year
Annual offsite, usually to an international location, where we can work and socialise in the sun.
We are committed to having a truly diverse team where everyone is encouraged to be their authentic selves.
We are an equal opportunity employer and do not discriminate based on gender, race, religion, sexual orientation, national origin, political affiliation, disability, age, marital status, medical history, parental status or genetic information.
We are committed to fostering an inclusive environment where everyone feels respected, supported, and able to thrive.
If there is anything we can do to make the recruitment process more accessible or comfortable for you, please let us know.
Skills Required
- 6-12 months in B2B sales, SDR/BDR, or customer success
- Excellent written and verbal communication skills
- Organised and metrics-aware, able to use CRM tools
What We Do
UnlikelyAI is a deep tech startup working to create a world where highly intelligent automated systems enable humanity to flourish and benefit us all. We are pioneering transformative technology aimed at making Artificial Intelligence more accurate, trustworthy and safe. We are combining the fantastic opportunities created using LLMs with the trust, accuracy and explainability of symbolic/algorithmic methods, which together we call our neurosymbolic platform. Based in London, we were founded by William Tunstall-Pedoe, best known for his role in creating Alexa after Amazon acquired his first startup.
