Customer Success Representative

Want to build a worldwide brand from Taiwan, and to communicate our brand story to millions of users worldwide?

Want to be based in Taiwan but work in a silicon-valley-like environment, and to build world-class brand and products?

Want to participate in the global fintech and blockchain movement, and work at an English-speaking workplace?

Come change the world with us! Join this fast-growing startup founded by software veterans and funded by top VCs, Skype co-founders, and the Taiwanese government (NDF)!

We’re hiring for an experienced Customer Success Representative. The exact mix of other skills does not matter, so long as your tool chest includes a mix of abilities.Be willing to attack anything that comes your way, learn on the fly and get things done.

Come talk to us if you want to push your skillset in a dynamic fast-paced environment.

Responsibilities

• Provide high quality customer service by answering customer inquiries efficiently and politely with correct and complete information and redirect them where appropriate
• Provide first level support for all technical and functional queries related to website and mobile application
• Migrate customers to Alternative Distribution Channels including website and mobile application
• Handle customer complaints to the satisfaction of the customer within the defined authority limits and escalate more complex complaints where appropriate
• Continuously learn to keep up-to-date with changes and developments to services and procedures
• Maintain confidentiality of the company’s customers and data
• Adheres to the assigned shift schedule and avoid any late attendance
• Able to work on night shifts
• Keep abreast with the latest changes to any of the company’s procedures and new policies
• Handle sudden rush of inquiries, stressful periods, and customer pressure

Requirements

• Experience in providing customer service support
• Proficiency in English
• Experience with customer service software like Intercom, Zendesk or similar
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Should be a team player with an aptitude for customer service
• The candidate must be tactful and discrete when dealing with clients and must be able to handle confidential information
• Ability to work under pressure
• Experience in the finance industry is a plus

Location: Taipei (check us out on Google Maps!)

About XREX

Regarding our culture