ABOUT FREED:
Doctors are overworked, burnt out, and are quitting in masses.
At Freed, we combine clinician love with the latest AI tech and intense execution to create products that make clinicians happier.
Our first product is an AI scribe that automates medical documentation.
Since May of 2023, we have:
Acquired 20,000 paying and loving clinicians exceeding $16M ARR
Generated 70,000 patient notes daily and over 1 million monthly
Made thousands of clinicians happier
With the backing of Sequoia Capital and other world-class VC’s, we are rapidly expanding our product offering. Patient-facing assistants, patient insights, EHR integrations, and other products are being built and used by thousands of clinicians every day.
We are looking for entrepreneurs. Fast, ambitious, and smart individuals who want to take care of the people who care for our health. Expect intense, clinician-focused, and interesting co-workers who want to win.
With offices in both San Francisco and New York City, we embrace a hybrid schedule that brings out the best in teamwork and innovation. Our teams come together in person three days a week to collaborate, connect, and have a little fun along the way.
ABOUT THE ROLE:
We are seeking a highly motivated and detail-oriented Customer Success Representative to join our team. The ideal candidate will be passionate about customer satisfaction and possess excellent communication skills. As a Customer Success Representative, you will be responsible for managing support tickets, addressing customer inquiries, and ensuring timely resolution of issues.
HOW YOU’LL HAVE IMPACT:
Efficiently manage incoming support tickets through our ticketing system, prioritizing based on urgency and impact on customer satisfaction.
Collaborate with cross-functional teams, including technical support and product development, to resolve complex issues and escalate as necessary.
Proactively identify trends and patterns in customer issues to prevent recurrence and improve overall product/service quality.
Educate customers on product features, best practices, and troubleshooting techniques to enhance their experience and drive adoption.
WHAT YOU’LL BRING:
Bachelor's degree in Business Administration, Communications, or related field preferred.
Previous experience in a customer-facing role, ideally in customer support or success.
Excellent communication and interpersonal skills, with the ability to convey technical information in a clear and understandable manner.
Strong problem-solving abilities and attention to detail.
Proficiency in using customer support software and CRM systems.
Ability to thrive in a fast-paced environment and adapt to evolving priorities.
A customer-centric mindset with a passion for delivering exceptional service.
WHAT WE'LL BRING:
Competitive salary and equity in a high-growth company
Opportunity to make an immediate impact
Medical, and dental vision provided for US-based employees
Unlimited PTO
Company-sponsored annual retreats
Compensation Range: $70K - $90K
#BI-Remote
What the Team is Saying
What We Do
At Freed, we’re on a mission to give clinicians their time back - because healthcare professionals should be caring for patients, not drowning in paperwork.
Every year, doctors and clinicians spend thousands of hours documenting care. That’s time lost to late nights, burnout, and administrative overload. Freed is changing that. We’ve built a powerful, AI-driven medical scribe that listens in on clinician-patient conversations and automatically generates detailed, structured SOAP notes: fast, accurate, and fully customizable. No more typing through lunch breaks or finishing charts after hours.
Freed is smart, secure, and actually helpful. It learns each clinician’s style and adapts accordingly. With features like Smart Visit Prep, Magic Edit, and Instant Patient Instructions, Freed is designed to fit seamlessly into a clinician’s day and give them back what they value most: time, focus, and peace of mind.
We launched in 2023, and in just over a year, 20,000+ clinicians across more than 650 healthcare organizations have already joined the Freed movement. Why? Because it works. Clinicians report saving 2+ hours per day, finishing charts on time, and finally reclaiming their evenings.
Our team is a unique blend of engineers, doctors, builders, and doers. We’re obsessed with the product, relentless about feedback, and deeply aligned around one clear purpose: making healthcare better by helping clinicians thrive.
Backed by world-class investors and moving fast, we’re just getting started. If you’re excited about AI, healthcare, and building tools that make a real difference in people’s lives, you’ll love it here.
Come help us build the future of care. 💙
Why Work With Us
We build Freed to solve a real, urgent problem: physician burnout from documentation overload. Our AI scribe saves doctors hours daily, improving care and work-life balance. Join Freed to work on meaningful tech with real impact, in a fast-growing, mission-driven team.
Gallery
Freed Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Catch us in our sunny SF HQ Monday to Wednesday, where collaboration sparks, coffee flows, and big ideas take flight.
