At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a relationship-driven Customer Success Representative (CSR) to join our Customer Success team.
In this role, you’ll have the opportunity to serve as a trusted partner to our valued clients, helping them unlock the full potential of Iron Mountain’s information management solutions. You’ll collaborate closely with cross-functional sales and operational teams to understand customer business goals, anticipate evolving needs, and guide accounts through seamless renewals and new growth opportunities. Here, your dedication to building authentic relationships will directly strengthen client trust, safeguard retention, and drive shared, long-term success.
What You’ll Do (Responsibilities) In this role, you will:
- Build Client Relationships: Cultivate deep, consultative partnerships with key customer stakeholders, leading regular business reviews and serving as an internal customer advocate across service and operational needs.
- Drive Retention & Satisfaction: Monitor account health and CSAT dashboards, addressing feedback proactively and partnering with internal teams to implement retention strategies that prevent churn.
- Identify Expansion Opportunities: Partner with sales teammates to assess client requirements and uncover cross-sell and upsell opportunities across solution lines using CRM insights in SFDC.
- Lead Renewals & Commercial Negotiations: Guide contract renewal cycles and lead annual pricing reviews, negotiating service levels and agreements to ensure account profitability and client satisfaction.
What You’ll Bring (Skills & Qualifications) The ideal candidate will have:
- 3+ years of experience in customer success, account management, or a similar customer-facing role.
- Strong knowledge of customer relationship management, contract renewal processes, and CRM software such as SFDC.
- Proven ability to manage commercial pricing discussions, achieve retention targets, and identify account growth opportunities.
- Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent practical experience).
- Exceptional communication, interpersonal, and problem-solving skills with a collaborative, customer-first approach.
- Fluent English to work with North America team (submit your cv in English)
What We Offer (Benefits)
- Competitive compensation aligned with experience.
- Hybrid working scheme.
- Opportunities for continuous learning and professional growth.
If you are ready to build meaningful customer partnerships and take the next step in your career, we want to hear from you. Apply today.
Category: SalesSkills Required
- 3+ years of experience in customer success, account management, or a similar customer-facing role
- Knowledge of customer relationship management, contract renewal processes, and CRM software such as SFDC
- Ability to manage commercial pricing discussions, achieve retention targets, and identify account growth opportunities
- Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent practical experience
- Exceptional communication, interpersonal, and problem-solving skills with a collaborative, customer-first approach
- Fluent English
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
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Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
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Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
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Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
Iron Mountain Insights
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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