Customer Success Representative

Make a measurable and mission-critical impact. 
Bring your unique talents and experience to a leading company in Industrial IoT (IIoT) solutions. Grow your passion into a rewarding profession by joining a dynamic and expanding organization. You’ll play a vital role that supports your success and helps drive safe, efficient, and reliable operations across industries worldwide. Anova offers opportunities that empower you to: 
 

• Innovate with cutting-edge IIoT technology 

• Be part of a global, mission-driven team 

• Grow your skills through hands-on experience and development 

• Make a measurable impact across industries worldwide 
   

Join us as a Customer Success Representative on the Customer Success team, and help shape the future of safer, more efficient, and more reliable operations across the globe. Start your journey with Anova today! 

Job Duties and Responsibilities:

• Be the customer's main point of contact with the organization 

• Identify and respond to customer needs, ensuring successful relationships 

• Assist the customer with Anova's hardware and software products 

• Assume, resolve and monitor customer interference within agreed SLAs 

• Support customers in integrating our products into applications 

• Build strong relationships with customers, promoting renewal, increased sales or new projects 

• Provide training and technical knowledge to customers 

• Ensure that customer data is valid and that your services are operational 

• Manage installation and maintenance projects 

• identify bugs or software improvements that benefit customers 

• Proactively alert to the existence of problems and propose innovative solutions to resolve them 

• Provide product and service reports from assigned accounts 

Schedule:

This position has regular hours of Monday through Friday 8AM to 5PM Portugal time
 

What you’ll need to succeed: 

Minimum Requirements - 

• English Language – advanced level (oral and written) 

• Computer skills (Microsoft Office) 

Preferred Qualifications - 

• Secondary education equivalent to level IV of the National Qualifications Framework 

• experience in Technical Support, Customer Support or similar functions 

• German, Italian and/or Spanish fluency 

• Knowledge of CRM and ERP systems 

ABOUT ANOVA 

We are very proudly “one” Anova — built by integrating the best in IIoT technology and expertise. Anova monitors more than 1,250,000 assets across nearly 80 countries for over 2000 clients, from family businesses to the largest LPG, Industrial Gases, and chemicals companies in the world. Our scale is global. Our service is local. We partner directly with customers, taking a holistic approach and delivering tailored solutions that drive innovation and improvement and make our world safer, more efficient, and reliable. 

We believe that rewarding work should reward you. As part of Anova, your work, integrity, and commitment are rewarded through competitive compensation and reward strategies, through sincere appreciation, and through opportunities for growth and advancement. We put people first by providing benefits that support your life and well-being, from health and finance to recognition and reward, and so much more — we've got you covered. 

If this sounds like a fit for you, apply to join Anova in connecting the industrial world — for better.

For more information about how Anova is transforming the Industrial IOT industry, visit us at Anova.com.