Customer Success Representative-Technical

Description

Hi, We Are Novarad

Novarad's solutions help healthcare executives, clinicians and IT professionals deliver clinical, operational, and fiscal excellence. With a self-sustaining business model, more than three decades of technology leadership, and an intense focus on our customers’ needs, Novarad brings people and technology together in ways no one else can. We’re driven by innovation that truly transforms healthcare - for the provider and their patient.

As a Technical Customer Success Representative, you will use your Network and Systems Administration knowledge to provide customer support to Novarad customers. You and your team will work together to efficiently resolve basic to very complex customer requests related to Novarad software/hardware, system malfunctions or user error. If you are self-motivated, enjoy challenges, and possess a flair for troubleshooting & solving problems then this is the position for you.

Your Benefits (We know you're always scrolling to the bottom for these, so here you go!)

• Competitive salary with generous PTO (Vacation, Sick and Holiday) 
• Health, dental, vision, life, and disability insurances
• HSA with dollar-for-dollar match
• 401k with dollar-for-dollar match
• Wellness program
• Must reside in the Greater Provo/Salt Lake City area and be able to work onsite.
• Sundance corporate passes and more!

What You'll Do

• Customer care
  • Quickly and accurately resolve customer questions, requests, and complaints regarding the operation of Novarad software and hardware
  • Troubleshoot software, hardware, & network issue
  • Collaborate with team and healthcare professionals on projects and technical issues
  • Proactively maintain & upgrade client hardware and software
  • Track and document customer questions, requests and complaints using Customer Relationship Management (CRM) software
• Add Company Value
  • Demonstrate ownership & advocacy of client issues
  • Communicate software change requests and suspected software deficiencies to the Novarad Development Team
  • Contribute quality entries to the Technical Support knowledge database
  • Maintain Technical Data Reports
• Develop Your Skills
  • Attend weekly technical support team meetings
  • Maintain Dell Warranty Parts Direct Certification
  • Attend company/department trainings to keep essential job skills current

Requirements

 Who We're Looking For

• Required Qualifications
  • Associate’s degree in related field (or equivalent work-related experience)
  • 3-5 years technical support or system administration experience  
  • Superb troubleshooting skills related to computer software and hardware, applications, and workstation/server
  • Proven track record supporting and maintain Windows Domain Servers
  • Working knowledge of Microsoft Windows Networking, LAN, WAN  
  • Effective communication, both with customers and other team members 
  • Ability to travel 1 week per month when needed
• Bonus Qualifications  
  • Knowledge of PACS, RIS and DICOM systems
  • Working knowledge of SQL and HTML  

What to Expect

• 40 hours/week plus occasional on-call shifts 
• In office when not traveling

Our recruits come from all walks of life; our customers come from all walks of life; and so do we. Novarad celebrates an inclusive and diverse workforce. This makes our team stronger by sharing our differences and experiences in open and creative conversation. Come share your differences with us.