The Role
Onboard new customers, provide proactive outreach, monitor product usage, resolve issues, coordinate with product/support teams, and build long-term relationships to maximize retention and satisfaction.
Summary Generated by Built In
Job Summary:
Drives customer retention and satisfaction by helping customers get the most value from a product or service.
Description:
Onboard new customers, provide proactive outreach, monitor product usage, resolve issues, coordinate with product/support teams, and build long‑term relationships.
Qualifications:
• Customer service or account management experience
• Excellent communication
• Ability to understand customer needs
Benefits:
Remote work, PTO, health benefits, performance bonuses
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The Company
