Customer Success Operations Intern

Description

Who we are?

United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment. From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization.

Join our innovative team with the mission of developing and supplying advanced technologies and improving patient care worldwide. As part of our global team, you will have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.

Company Page: http://www.united-imaging.com/en/home/

We are seeking a motivated Computer Science student to join our team as a Remote Services Support Intern. This is an excellent opportunity to gain hands-on experience with real-world server infrastructure, remote system management, and healthcare technology.

Job Summary 

We are seeking a motivated and detail-oriented Summer Intern to support our and Project Management and Application teams. This role provides hands-on experience within an OEM environment, assisting with project coordination, resource planning, process improvement initiatives, documentation management, and internal collaboration efforts. The ideal candidate is organized, proactive, technology-savvy, and interested in learning how a complex organization supports customers, installations, and operational excellence. 

Duties & Responsibilities 

• Assist with resource planning and scheduling activities for customer projects and installations.
• Support project managers with administrative and coordination tasks throughout project lifecycles.
• Track project action items, deliverables, and deadlines to ensure timely completion.
• Assist with post-installation documentation, closeout activities, and record management.
• Support data collection and reporting for operational metrics and planning processes.
• Help coordinate communication and collaboration activities across internal departments.
• Assist with the development, maintenance, and enhancement of SharePoint sites and team resources.
• Create and update training materials, presentations, and process documentation.
• Review documentation for completeness, accuracy, and compliance with internal standards.
• Participate in continuous improvement projects and process optimization initiatives.

Requirements

Please note that this is an in-person position, and applicants must be located in Houston, TX, in order to be considered. 

• Proficiency with Microsoft 365 applications, including Outlook, Teams, Word, Excel, PowerPoint, and SharePoint.
• Strong organizational and time-management skills.
• Ability to manage multiple tasks and meet deadlines with minimal supervision.
• Excellent attention to detail and commitment to documentation accuracy.
• Strong written and verbal communication skills.
• Ability to ask thoughtful questions and seek clarification when needed.
• Self-motivated, proactive, and eager to learn.

Preferred Qualifications

• Pursuing a degree in Business Administration, Communications, Logistics, Supply Chain Management, Project Management, Operations Management, or a related field.
• Experience with SharePoint, website management, or content management systems is a plus.
• Interest in project management, operations, process improvement, or customer support functions.

Desired Characteristics

• Demonstrates professionalism and accountability.
• Takes initiative and communicates progress, risks, or issues proactively.
• Follows through on commitments and action items.
• Works effectively in a collaborative team environment.
• Shows curiosity about how business operations and customer-facing projects are executed.
• Possesses a growth mindset and willingness to take on new challenges.

What You Will Gain

• Exposure to project management, and customer support functions.
• Experience working cross-functionally with multiple departments.
• Practical experience with business systems, documentation processes, and project coordination tools.
• Mentorship from experienced professionals in operations and project management.
• Opportunities to contribute to meaningful projects that support business objectives and customer success.