Job Summary
Praxis Tech Ltd is seeking a proactive, client-focused Customer Success Manager to build and nurture strong relationships with our client portfolio. In this role, you will serve as the primary point of contact, ensuring customers effectively leverage our platform to achieve their business objectives. You will play a key role in driving client satisfaction, retention, and growth through strategic engagement and ongoing support.
Key Responsibilities
- Build and maintain strong relationships with assigned client accounts.
- Engage regularly with clients to understand their business needs, goals, and strategies.
- Identify opportunities for clients to maximize the value of Praxis Tech’s software and services.
- Deliver onboarding and training sessions to support effective platform adoption.
- Communicate product updates and coordinate training on new features.
- Promote awareness of product capabilities, new releases, and service offerings.
- Ensure high levels of customer satisfaction through timely support and issue resolution.
- Manage the end-to-end onboarding process for new clients, ensuring a seamless experience.
- Act as a client advocate by gathering and sharing feedback with internal teams.
- Collaborate cross-functionally to resolve client concerns efficiently.
Required Qualifications
- Proven experience in Customer Success, Account Management, or a related role.
- Excellent communication and interpersonal skills, with the ability to build lasting client relationships.
- Strong problem-solving skills and a proactive, solution-oriented mindset.
- Ability to understand and clearly explain technical software features.
- Experience with client onboarding and delivering training sessions.
- Strong customer focus with a commitment to delivering exceptional service.
- Fluency in English (written and spoken).
Skills Required
- Proven experience in Customer Success, Account Management, or a related role.
- Excellent communication and interpersonal skills, with the ability to build lasting client relationships.
- Strong problem-solving skills and a proactive, solution-oriented mindset.
- Ability to understand and clearly explain technical software features.
- Experience with client onboarding and delivering training sessions.
- Strong customer focus with a commitment to delivering exceptional service.
- Fluency in English (written and spoken).
What We Do
We are Praxis. Praxis is an industry-leading Payment Orchestration Platform that allows merchants of all sizes to quickly expand and accept payments in new markets anywhere in the world, all through a single integration. We serve as the unified platform behind every transaction, connecting businesses to payment processors and both popular and niche payment methods while delivering enhanced checkout experiences with robust security and comprehensive analytics. Since 2014, we've sent billions of dollars worth of transactions across different currencies, digital wallets, and regions for processing while supporting merchants to improve their approval rates, enhance conversions, and reduce fraud. We help our customers become more efficient, more secure, and more successful. Connect with Praxis to Power Your Payments.
