The Role
Lead onboarding and implementation for legal-tech customers: run workshops, train end-users, drive change management, liaise between Sales, Support and Product, collect feedback, and improve onboarding playbooks to ensure adoption and growth.
Summary Generated by Built In
At rightflow, we’re transforming how legal service providers work. As our new Customer Success Manager, you’ll play a key role in ensuring our customers don’t just adopt rightflow — they thrive with it. You’ll guide them through the onboarding journey, support their transformation, and help unlock the full potential of our automation platform.
Tasks
Your core responsibilities:
* Own the onboarding process: Guide new customers through setup, implementation, and rollout of rightflow in their organization.
* Lead implementation workshops with customers to define goals, design workflows, and set them up for long-term success.
* Ensure customer success: Train and support end-users, build learning paths, and support internal change processes.
* Support customer growth: Answer questions, collect feedback, and coordinate solutions in collaboration with our support and product teams.
* Drive change: Help our customers transition from old processes to digital workflows with empathy and structure.
* Bridge departments: Act as the interface between Sales, Support, and Product — keeping everyone aligned on customer goals.
* Continuously improve: Analyze and enhance our onboarding process and internal playbooks for maximum impact.
* Take ownership: We believe in a hands-on, do-what-it-takes mentality. You’ll take initiative and responsibility to get things done.
Requirements
You might be a great fit if you bring the following:
* 3–5 years of experience in change management, IT project management, or similar roles.
* A degree in Social Sciences, Economics, Organizational Psychology, or a related discipline — but we are equally open to candidates from entirely different fields who can demonstrate the relevant skills and mindset.
* Additional training or certifications in Change Management, Organizational Development, or Agile Methods is a strong plus.
* Strong technical affinity and confidence in working with SaaS tools, data flows, and configuration-based software.
* Exceptional communication skills – you listen deeply, explain clearly, and bring calm energy to every conversation.
* High emotional intelligence – you understand user needs, deal constructively with resistance, and enjoy helping others grow.
* A love for structure, reliability, and collaboration – you naturally build bridges between teams and work in sync with Sales, Dev, and Support.
* You take ownership, have a hands-on mentality, and enjoy rolling up your sleeves to move things forward.
* You resonate with a working style that is steady, supportive, solution-oriented, and motivating — balancing precision with people-centric thinking.
* Language proficiency:
* German: C1 level or higher – our customers are based in Germany and require clear and confident communication.
* English: B2 level or higher – we’re an international and diverse team, and internal communication happens in English.
Benefits
At rightflow, you won’t just work _for_ a company — you’ll help _own_ and shape it. As part of our employee-owned cooperative, you’ll have the opportunity to acquire shares, gain full voting rights, and participate directly in profit-sharing and strategic decisions. You’ll work with high autonomy (level 5–6), in a flexible hybrid setup, alongside experienced and empathetic founders who value honesty, personal growth, and sustainable impact. You’ll take on meaningful, diverse tasks at the heart of the startup ecosystem — supported by a strong, innovative community and the extensive INF network. Plus, we believe in making work human: from our annual summer retreat (bring your partner and kids!) to the freedom of working where and when you’re most productive. Join us to build not just a product — but the kind of workplace you always wished for.
Ready to shape the future of legal tech with us? Apply now and let’s build the workplace you’ve always wished for.
Tasks
Your core responsibilities:
* Own the onboarding process: Guide new customers through setup, implementation, and rollout of rightflow in their organization.
* Lead implementation workshops with customers to define goals, design workflows, and set them up for long-term success.
* Ensure customer success: Train and support end-users, build learning paths, and support internal change processes.
* Support customer growth: Answer questions, collect feedback, and coordinate solutions in collaboration with our support and product teams.
* Drive change: Help our customers transition from old processes to digital workflows with empathy and structure.
* Bridge departments: Act as the interface between Sales, Support, and Product — keeping everyone aligned on customer goals.
* Continuously improve: Analyze and enhance our onboarding process and internal playbooks for maximum impact.
* Take ownership: We believe in a hands-on, do-what-it-takes mentality. You’ll take initiative and responsibility to get things done.
Requirements
You might be a great fit if you bring the following:
* 3–5 years of experience in change management, IT project management, or similar roles.
* A degree in Social Sciences, Economics, Organizational Psychology, or a related discipline — but we are equally open to candidates from entirely different fields who can demonstrate the relevant skills and mindset.
* Additional training or certifications in Change Management, Organizational Development, or Agile Methods is a strong plus.
* Strong technical affinity and confidence in working with SaaS tools, data flows, and configuration-based software.
* Exceptional communication skills – you listen deeply, explain clearly, and bring calm energy to every conversation.
* High emotional intelligence – you understand user needs, deal constructively with resistance, and enjoy helping others grow.
* A love for structure, reliability, and collaboration – you naturally build bridges between teams and work in sync with Sales, Dev, and Support.
* You take ownership, have a hands-on mentality, and enjoy rolling up your sleeves to move things forward.
* You resonate with a working style that is steady, supportive, solution-oriented, and motivating — balancing precision with people-centric thinking.
* Language proficiency:
* German: C1 level or higher – our customers are based in Germany and require clear and confident communication.
* English: B2 level or higher – we’re an international and diverse team, and internal communication happens in English.
Benefits
At rightflow, you won’t just work _for_ a company — you’ll help _own_ and shape it. As part of our employee-owned cooperative, you’ll have the opportunity to acquire shares, gain full voting rights, and participate directly in profit-sharing and strategic decisions. You’ll work with high autonomy (level 5–6), in a flexible hybrid setup, alongside experienced and empathetic founders who value honesty, personal growth, and sustainable impact. You’ll take on meaningful, diverse tasks at the heart of the startup ecosystem — supported by a strong, innovative community and the extensive INF network. Plus, we believe in making work human: from our annual summer retreat (bring your partner and kids!) to the freedom of working where and when you’re most productive. Join us to build not just a product — but the kind of workplace you always wished for.
Ready to shape the future of legal tech with us? Apply now and let’s build the workplace you’ve always wished for.
Skills Required
- 3-5 years experience in change management, IT project management, or similar roles.
- Degree in Social Sciences, Economics, Organizational Psychology, or related discipline (or equivalent relevant experience).
- Certifications or training in Change Management, Organizational Development, or Agile Methods.
- Strong technical affinity and confidence working with SaaS tools, data flows, and configuration-based software.
- Exceptional communication skills; ability to listen, explain clearly, and train end-users.
- High emotional intelligence; ability to manage resistance and support users through change.
- German language proficiency at C1 level or higher.
- English language proficiency at B2 level or higher.
- Hands-on mentality, ownership, and ability to lead implementation workshops and coordinate cross-functional teams.
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The Company
What We Do
INF eG is an employee-owned cooperative dedicated to promoting socio-economic and ecological progress. With a foundation built on transparency, solidarity, sustainability, and democratic co-determination, the company leverages technology to achieve sustainable growth and employee empowerment, aiming for a future that is both social and fair.
