Customer Success Manager

Executes the defined Customer Success strategy for a select group of end-users within a specific product segment.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES 
– Proactively seeks opportunities to create value for the customer and for LSEG
– Is an expert on their book of business and can articulate any risks, leveraging available metrics to track customer health
– Cultivates customer relationships with many different personas
– Understands customer’s needs and how LSEG’s solutions can help fix them
– Considers impact of market trends on customers
– Provides valuable customer insights to internal product and account teams

KILLS AND PROFICIENCY

Negotiation & influence: Engages in discussion to reach an agreement and create outcomes, affecting the action, behaviors, or opinions of others.
Value justification
Leveraging and presenting cost justification methodologies relevant to the customer to drive decisions that lead to role objectives (retention, expansion) including utilizing a value case to differentiate a solution from competitive offerings and identifying evaluation criteria that are compelling to the buyer; developing models that can be replicated across LSEG to drive productivity.
Problem solving
Determines root cause of internal and external problems and developing solutions that strengthen relationships between parties; overseeing and achieving resolution, ensuring problems do not recur; leveraging failure-based evidence and applying those lessons.
Commercial acumen
Possesses broad knowledge of how businesses work; deep persona, and customer knowledge; knows customer workflows, contacts and how they integrate into processes; shares knowledge to enable reps to develop specific business use cases 
across product offerings.
Customer centric sales Develops uniquely strong customer loyalty; has a deep understanding of the customer's perspective; key account executive contacts will go to bat for him/her; ultimately serving as a trusted advisor

Domain expertise
Possesses technical knowledge of tools and trends within industry; stays current in possible future policies, practices, trends and information affecting his/her teams’ prospects or customer businesses and their internal organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
 

Career Stage:

Senior Associate

Compensation/Benefits Information:

LSEG is committed to offering competitive Compensation and Benefits. The anticipated base salary for this position is $97,500 - $162,500.

Please be aware base salary ranges may vary by geographic location, city and state. In addition to our offered base salary, this role is eligible for our Variable Incentive Compensation plan. Target variable compensation will be commensurate with the posted career stage. Individual salary will be reflective of job related knowledge, skills and equivalent experience. LSEG roles (excluding internships and part-time roles of less than 20 hours per week) are typically eligible for inclusion in our LSEG Benefits program, which includes offerings of: Annual Wellness Allowance, Paid time-off, Medical, Dental, Vision, Flex Spending & Health Savings Options, Prescription Drug plan, 401(K) Savings Plan and Company match. LSEG’s Benefits plan also includes basic life insurance, disability benefits, emergency backup dependent care, adoption assistance commuter assistance etc.

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.