Own the Customer Journey, Drive Growth & Automation
VioletX is hiring a Customer Success Manager (CSM) to ensure our customers get maximum value from our security and compliance solutions while driving expansion and retention. If you’re a proactive, strategic thinker who knows how to upsell, create seamless customer journeys, and leverage AI/automation for scale, this is your chance to build something big.
Why This Role?
Own the full customer journey. From onboarding to renewal, you’ll craft and execute strategies that ensure long-term success.
Drive growth. You’ll identify opportunities for upselling and expansion—helping customers go deeper with our solutions.
Streamline with AI & automation. You’ll use AI-driven insights and workflow automation to ensure every customer is engaged and supported.
Metrics-driven impact. You’ll track and optimize customer engagement, retention, and revenue growth.
LA-based, hybrid role. Work closely with our team and customers for hands-on collaboration and fast execution.
What You’ll Do:
Build and execute customer journeys that improve adoption, retention, and expansion.
Ensure every customer is engaged. No account is left behind—you’ll build scalable processes for consistent touch points.
Upsell & expand customer accounts. You’ll identify additional solutions that provide value and increase revenue.
Leverage AI & automation. Use intelligent workflows to track progress, optimize customer interactions, and scale success.
Track key metrics. Own NPS, retention rates, expansion revenue, and engagement metrics—making data-driven decisions.
Collaborate cross-functionally. Work with sales, consulting, and engineering to deliver seamless customer experiences.
What We’re Looking For:
3 - 5 years of previous experience in customer success, consulting, or account management. Security or compliance experience is a plus, but not required.
You’re proactive and revenue-driven. You don’t just maintain accounts—you grow them.
You think in systems. You know how to design scalable customer journeys that drive long-term success.
You know how to track and optimize. You’re comfortable with CRM, AI-driven automation, and customer engagement tools.
You’re based in Los Angeles, CA. This is an hybrid role where deep collaboration and customer interaction matter.
If you want to own customer relationships, drive revenue, and build scalable automation-driven success strategies, let’s talk.
Skills Required
- 3-5 years experience in customer success, consulting, or account management
- Based in Los Angeles, CA (hybrid role)
- Experience with CRM systems
- Experience leveraging AI-driven automation and workflow automation tools
- Proven ability to upsell and expand customer accounts to drive revenue
- Experience tracking and optimizing customer metrics (NPS, retention, expansion revenue)
- Strong cross-functional collaboration with sales, consulting, and engineering teams
- Security or compliance experience
What We Do
VioletX is a trust and execution platform and Managed Service Provider specializing in cybersecurity and federal-grade trust infrastructure. The company helps enterprises, high-growth technology firms, and government entities design, implement, and operate secure, durable, and auditable security, compliance, and vendor risk management programs, combining expert-led managed services with purpose-built software platforms to ensure continuous audit readiness.
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