Customer Success Manager

Stora is a self storage software platform at the forefront of a technology-led revolution in the industry. We empower self storage operators to seamlessly manage their businesses, automate processes, and drive revenue growth. In just over 4 years, we’ve helped hundreds of operators around the world process tens of millions in automated payments. Known as innovators in our space, we’re a fast-growing team focused on making self storage better for everyone.

We’re hiring a Customer Success Manager to support and grow a portfolio of European customers.

This role sits at the heart of our relationship with operators. You’ll guide new customers through onboarding, support them as they embed Stora into their daily operations, and help ensure they continue to get real value from the platform over time.

It’s a great role for someone who enjoys working closely with customers, explaining software clearly, and taking ownership of relationships from onboarding through to long-term success.

As Stora continues to expand across Europe, strong onboarding and proactive customer success are critical. The experience customers have in their first weeks and months with Stora has a direct impact on retention, growth, and how our product evolves.

You’ll play a key role in shaping that experience and feeding customer insight back into the business.

• Onboard new European customers, guiding them through setup and training

• Act as the main point of contact for your assigned customer accounts

• Support customers via email and video calls, helping them resolve issues and adopt best practices

• Monitor account health and usage, spotting risks and opportunities early

• Help customers understand and use features that deliver the most value

• Keep clear records of activity and progress using tools like HubSpot and Notion

• Share customer feedback and insights with Product and Engineering

• Has experience in customer success, onboarding, account management, or SaaS support

• Is comfortable working with software and explaining it to non-technical users

• Is organised, reliable, and follows things through

• Communicates clearly and professionally, written and verbal

• Enjoys building relationships and helping customers succeed

Experience in self-storage or European markets is not required.

This role is best suited to someone who enjoys a mix of customer interaction, problem-solving, and structured work, and who is happy taking ownership of their accounts.

This is a hybrid role, with 2 days per week in our Belfast office and the remaining days working from home.

• Competitive salary

• Share options

• Hybrid working (2 days in office and 3 days WFH per week)

• 35 days holiday

• Private health insurance (for you + family)

• Company Pension plan

• Apple hardware

We review applications on a rolling basis and will be in touch quickly if there’s a good fit.

Stora is proud to be an equal opportunities employer. We are committed to creating a diverse and inclusive workplace where everyone is treated with dignity and respect, and where individual differences are valued.

We welcome applications from all suitably qualified candidates regardless of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religious belief or political opinion, or sexual orientation.

All recruitment and employment decisions are made on the basis of merit, competence, and business need. We actively promote equality of opportunity and fair participation in line with our responsibilities under Northern Ireland equality legislation.

If you require any reasonable adjustments during the recruitment process, please let us know.