Are you an exceptional Customer Success Manager — a team‑focused professional with a customer‑first mindset?
Cardinal Services in Coos Bay, Oregon is currently seeking a Customer Success Manager to join our dynamic Customer Success team. We are only as strong as our people, and we take pride in building a team that values relationships, responsiveness, and operational excellence.
In this role, you will be one of our front‑line customer champions, helping ensure our clients experience timely, accurate, and thoughtful support across the services we provide. You’ll play a key role in guiding client requests to the right solutions, coordinating across internal teams, and keeping customer workflows moving smoothly.
If you are a true people person who enjoys problem‑solving, collaboration, and helping others succeed, Cardinal could be your next employment home.
What You’ll Do
As Customer Success Manager, you’ll serve as a first point of contact for client needs and play a vital role in keeping our customer operations running efficiently.
Your responsibilities will include:
Serving as the initial contact for incoming customer questions and requests
Assessing needs for urgency, complexity, and next steps
Resolving requests within your scope of training and experience
Initiating workflows
Partnering closely with other Cardinal teams
Ensuring clear documentation and smooth handoffs
Identifying bottlenecks and sharing feedback to improve processes
We employ a shared Customer Success intake and workflow model. Responsibilities may rotate among team members as part of ongoing collaboration and growth.
Qualifications & Experience
Our ideal candidate will bring:
A strong understanding of what it takes to build and support positive client relationships
Previous experience in customer success, staffing, human resources, benefits, or a related field (HR experience a plus)
Excellent communication and customer service skills developed through front‑line experience
Strong judgment and problem‑solving abilities
Comfort working with multiple requests and priorities in a team setting
Computer proficiency, Microsoft Office, phone communication, and basic CRM or case‑tracking tools
A genuine “customer‑first” attitude and willingness to collaborate
Job Details
Full‑Time: Monday through Friday, 8:00 am – 5:00 pm
Starting Wage: $17.00 – $20.00 per hour, depending on experience
Benefits: After 90 days, access to a comprehensive benefits package
Health, dental, and vision coverage
Paid time off
401(k) retirement plan
Employer wellness plan contribution
Clothing allowance
Education and professional development
Why Work at Cardinal Services?
Cardinal Services, Inc. — family‑owned and operated — has been supporting Oregon businesses since 1984. We help employers succeed by providing customizable workforce solutions, from six locations across Oregon and Northern California. We take pride in our community involvement, long‑standing client relationships, and commitment to doing right by both businesses and employees.
To learn more, visit www.CardinalServices.com.
What We Do
Cardinal Services is a Northwest-based, family-owned professional employment services firm offering comprehensive workplace solutions including payroll, staffing, workers' compensation, and HR services tailored to business needs.
