TITAN is a no-code, web-based platform within the Salesforce ecosystem for seamless form creation, data collection, and workflow automation.
As a Customer Success Manager, you'll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams.
Responsibilities- Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
- Lead discovery meetings with key users and stakeholders from customers and partners to position Titan as a core system and focus on maximizing its value.
- Build strong relationships with key stakeholders to drive engagement and long-term success.
- Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
- Analyze customer usage data to proactively address risks and drive retention strategies.
- Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.
- 2-4 years of proven experience as a Customer Success Manager or Technical Account Manager in a SaaS company (must).
- Excellent verbal and written communication skills with strong customer-facing abilities, including a willingness to meet clients onsite and lead business discussions.
- Experience identifying upsell/cross-sell opportunities and working closely with Sales.
- Hands-on experience with onboarding and implementation processes of Salesforce CRM - a must.
- A can-do approach with strong problem-solving skills and the ability to work under pressure.
- Fluent in English; additional languages are a plus.
- Ability to work remotely across the EU, EST time zones.
- Bachelor’s degree in Computer Science, Industrial Engineering, Business or equivalent experience.
- Work with a dynamic and innovative team in a fast-growing SaaS startup.
- Collaborate with industry-leading clients and gain exposure to cutting-edge technologies.
- Competitive compensation package and opportunities for professional growth and development.
Please note: Only fit candidates will be contacted for further evaluation.
Skills Required
- 2-4 years of experience as a Customer Success Manager or Technical Account Manager in a SaaS company
- Hands-on experience with onboarding and implementation processes of Salesforce CRM
- Excellent verbal and written communication skills with strong customer-facing abilities
- Ability to work remotely across the EU, EST time zones
- Bachelor's degree in Computer Science, Industrial Engineering, Business or equivalent experience
What We Do
Supercharge Your Salesforce With <No Code> At Titan, we empower businesses to build beautiful web portals, sign documents, send surveys, automate contracts, fill out forms, and much more - all in just a few clicks. Our solutions are fully synced with Salesforce, allowing you to seamlessly send and receive data in real-time with the world's #1 AI-powered CRM. Titan's robust and scalable software is rapidly earning a reputation as the gold standard for Salesforce integration. Ready to see why? Book a demo now and experience the difference. Why Titan? + Faster Time to Market: Slash your development time and get to market quicker. + No-Code Revolution: Simplify your processes without the need for coding, all on one powerful platform. + Custom Solutions for Every Industry: Whether you're in healthcare, education, finance, retail, or more, Titan has you covered with best-of-breed applications designed to solve even the most complex challenges. Our customers and partners are the heartbeat of Titan. We are committed to your success. Need a feature? Request it via our Titan X Lab, and we'll do our best to include it in our roadmap. So, what’s stopping you? Check us out on the AppExchange or visit our website to learn more
