Customer Success Manager

Posted Yesterday
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São Paulo, BRA
In-Office
Junior
Gaming
The Role
The Customer Success Manager leads client meetings, implements account strategies, collaborates on projects, and ensures KPIs are met while communicating enhancements and services.
Summary Generated by Built In
Company Description

Аbout Playtech     

Playtech São Paulo is a subsidiary of the industry's leading technology company Playtech.

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B business. By leveraging its proprietary technology, Playtech delivers innovative products and services to ensure a safe, engaging and entertaining gaming experience. 

As the gaming industry's leading technology company, it combines business intelligence-driven software, services, content, and platform technology to drive excellence and innovation across the sector. Read more about who we are and what we do here: www.playtechpeople.com and www.playtech.com
 
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of Playtech's overall commitment to responsible business practices. 

Job Description

  • Lead and coordinate client meetings regarding existing and new projects to ensure successful collaboration. 

  • Implement the company’s account management strategy. 

  • Effectively present data and promote the company’s products and services. 

  • Oversee and coordinate the work of teams involved in relevant projects. 

  • Collaborate with internal teams and partners to develop strategic plans and ensure Key Performance Indicators (KPIs) are met. 

  • Inform clients about the latest technical, networking, and IT tool enhancements that impact service quality. 

Qualifications

  • Understanding and practical knowledge of account management and business relationships. 

  • Strong networking, collaboration, and negotiation skills. 

  • The ability to analyze data and make data-driven decisions in your daily work. 

  • Effective problem-solving skills. 

  • The ability to learn quickly and work independently. 

  • Excellent presentation skills. 

  • A detail-oriented personality. 

  • Proficiency in MS Office (advanced user level). 

  • Strong English communication skills, including the ability to express ideas clearly in both speech and writing, and to communicate effectively with international colleagues and clients. 

  • Work experience in iGaming or a related field involving client relationship management will be considered an advantage. 

Additional Information

BENEFITS:  

  • Health Insurance – Bradesco (employee and direct dependents).  

  • Caju Multi Benefits Card. 

  • Prudential – Life Insurance. 

Top Skills

MS Office
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The Company
HQ: London
3,108 Employees
Year Founded: 1999

What We Do

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7300 employees in 19 countries Playtech is the gambling industry’s leading software and services supplier and partners with many of the world’s leading regulated online, retail and mobile operators, land-based casino groups, government sponsored entities such as lotteries, and new entrants opening operations in newly-regulated markets. Its business intelligence-driven gambling software offering includes casino, live casino, bingo, poker and sports betting. We are the pioneers of Omni-channel gambling which, through Playtech ONE, offers operators and their customers, a seamless, anytime, anywhere experience across any product, any channel (online, mobile, retail) and any device using a single account and single wallet. It provides marketing expertise, sophisticated CRM solutions and other services for operators seeking a full turnkey solution. The company has won numerous awards including the prestigious Gaming Intelligence Game of the Year award 2018 for its Age of the Gods games that includes slots, table games and live casino. Alongside our own cutting-edge gaming studios and content we license some of the world's most popular brands from Hollywood studios including Warner Bros. Consumer Products on behalf of DC Entertainment, Paramount, Fox, NBC Universal, MGM and many more. Playtech Financials operates both on a B2C and B2B basis. Our B2C focused offering is an established and growing online CFDs broker, operating the brand markets.com. Our B2B offering includes the division's proprietary trading platform, CRM and back-office systems, as well as its liquidity technology platform which provides retail brokers with multi-asset execution, prime brokerage services, liquidity and complementary risk management tools. If you are an ambitious, creative thinker and would like to work for us we want to hear from you!

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