Who We Are:
Stay AI is powered by savvy DTC industry vets, who have each been building subscription programs for over ten years. We’ve worked with over 300+ subscription-focused CPG brands that have generated hundreds of millions in subscription revenue alone. Our product is shaped by eCommerce experts who specialize in acquisition and retention—and it shows.
We have amazing investors like Telescope Partners, with participation from Boulder Food Group, Riverpark Ventures, and Vanterra Capital. Previous investments were led by Watchfire Ventures, alongside industry leaders such as Nik Sharma (Sharma Brands) and Adam Turner (Postscript).
We are not afraid of challenging work and are excited to build the next big thing. Sound good to you? Then, please read more about our role!
Our Culture:
We are dedicated to our work, but equally committed to celebrating our achievements. Collaboration is at the heart of everything we do, as we firmly believe in the power of teamwork. While we are remote-first as a company, we try to create opportunities to meet each other. That's why we organize annual offsite retreats in the beautiful setting of Park City or Mexico!
Who You Are:
The Customer Success Manager will be a critical part of our growing Customer Experience team at Stay AI. The mission of this role is to provide an exceptional ongoing strategy and recommendations to our customers as they get started with subscriptions and grow their programs. We strive to consistently meet and exceed customer expectations during this process, ultimately setting our customers up for long-term success with the platform.
What You’ll Do:
Have a deep focus on Customer Satisfaction. Continuously monitor and enhance the customer experience by proactively identifying and addressing any issues or opportunities for improvement
Set and manage client expectations, developing a detailed success plan, defining the scope of the relationship, understanding project risks and assigning team members to specific tasks
Communicate thoughtfully, providing answers to both technical and non-technical questions
Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion
What You’ll Bring:
3+ years of experience in customer success, ideally in a SaaS environment
Experience working within digital marketing and preferably within the Shopify ecosystem
Excellent project management skills with an emphasis on attention to detail, timelines, and quality of work
Effective collaboration skills as this role works with other teams including Sales, Operations, Product, and Customer Success
Ability to research, analyze and provide solutions to newly identified issues
Excellent communication skills via phone, video conference and email
Curious and eager to learn
You are adaptable to change and have comfort with ambiguity at an early stage startup
Why Join Us?:
The opportunity to make a huge impact at a high-growth startup
Working alongside Stayers who are fun and collaborative
Contribute to the growth of our product as we scale quickly
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What We Do
Stay AI is the subscription management app that helps DTC brands on Shopify supercharge their growth. Elevate your subscription programs with innovative, new-to-market features to optimize for LTV and reduce churn with Stay. Power any time of subscription program — from trials, to dynamic bundles, to prepaid — with frictionless subscriber touch points. Boost growth and reduce churn with our proprietary ExperienceEngine, an experience builder delivering rewards and upsells with AI-powered personalization and comprehensive A/B testing. Reduce subscriber churn by 30% more than any other available solution with RetentionEngine, which delivers the most advanced passive and active churn reduction tools leveraging proprietary AI to improve outcomes. We offer seamless, white-glove migration so you can make the switch from other subscription apps with ease. Reach out for a personalized demo today, and find out why top brands like Vita Coco, Olipop, Bright Cellars, and hundreds more choose Stay
