Customer Success Manager

Customer Success Manager (f/m/d)

Europe (remote). Netherlands preferred.

Apply by sending your resume and a brief cover note to [email protected]

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About Terralytiq:

Terralytiq is a climate tech startup helping manufacturers decarbonize their supply chains. Our enterprise SaaS platform maps product supply chains, calculates product carbon footprints, and enables companies to engage suppliers and reduce emissions at scale.

Our customers include leading global manufacturers across industrial equipment, automotive, chemicals, and other complex supply chains. We work directly with procurement, sustainability, and product teams to provide actionable emissions insights and enable measurable decarbonization.

We are a fast-growing, mission-driven team building a category-defining company at the intersection of enterprise SaaS, supply chain, and climate.

About the Role: 

We are hiring a Customer Success Manager to own and grow relationships with enterprise customers in Europe. You will manage a portfolio of approximately 5-8 enterprise customers (and their suppliers) and work closely with their procurement, sustainability, and product teams to ensure successful onboarding, adoption, and expansion.

You will own customer relationships end-to-end and lead structured onboarding and pilot projects, ensure customers achieve measurable outcomes using our platform, and serve as the primary interface between customers and our internal product and engineering teams.

This role combines customer ownership, structured project execution, and commercial awareness in a fast-moving startup environment. Within 6 months, you will independently manage customer onboarding, drive adoption, and identify expansion opportunities.

Core Responsibilities

Customer ownership

• Serve as primary point of contact for enterprise customers
• Build relationships with procurement, sustainability, and product teams
• Manage communication, expectations, and customer success

Onboarding and implementation

• Lead structured onboarding and pilot projects
• Define timelines, milestones, and success criteria
• Ensure timely and successful deployment

Driving adoption and value

• Ensure customers actively use the platform and achieve outcomes
• Identify and resolve adoption barriers
• Support customers in achieving supply chain transparency and decarb goals

Product feedback and expansion

• Collect and communicate customer feedback to product team
• Identify and support expansion opportunities within existing accounts
• Help improve onboarding and customer success processes

About You: 

Required skills and experiences:

• Experience managing enterprise customers in SaaS or consulting
• Experience onboarding customers or delivering structured client projects
• Strong stakeholder management and communication skills
• Strong structured thinking and analytical skills
• Strong ownership and execution mindset

Preferred but not required:

• Experience in Customer Success or Implementation at enterprise SaaS company
• Experience working with manufacturing, supply chain, or sustainability customers
• Experience in startup environments

We are open to hiring at different seniority levels depending on candidate strength.

Benefits:

Base salary: €70,000–€85,000 plus equity

Fully remote role within Europe (Netherlands preferred)

Flexible working environment

Opportunity to work with leading global manufacturers

Accelerated professional growth in a fast-growing climate tech company