- Owning your own book of dedicated customers; focused on continued revenue growth, widening platform usage, goal development, and establishing clear product feedback communication channels.
- Establishing best practices and creative strategies to rapidly grow client spend and platform adoption through continued education, proactive outreach, opportunity tracking, and goal development.
- Collaborate with cross functional teams (Product, Sales, and Support) to resolve issues, prioritize feedback, and enhance client value.
- Providing business insights through Partner Reviews and other regular reports to help drive revenue and Partner KPIs against platform usage.
- Maintain detailed client health tracking, usage metrics, and engagement documentation in CRM and CS tools.
- Maintaining a deep understanding of Basis' software products and industry knowledge to be able to speak with customers and the team about the most relevant features/functionality for their specific business needs.
- Working closely with champions and decision makers to influence growth strategies thru Raving Fan Service.
- Continuing education and developing programmatic buying knowledge and skills of your customers.
- Reviewing campaigns and provide detailed feedback to educate platform buyers.
- Helping realize client goals by customizing training, guiding campaign set up, and making optimization recommendations.
- Working with Basis' internal support, product, and operations teams to provide high level of assistance post sale.
- Maintaining and improving the NPS (Net Promoter Score) and advocacy program
WHAT YOU BRING TO THE TABLE
- Min 2 years experience in advertising technology or related field
- Min 2 years sales experience in either direct sales, sales training, or account management
- 1+ years experience in a DSP/programmatic space
- Dynamic presenter and public speaker
- Loves to solve problems and dig into challenges
- Ability to adapt quickly to a rapidly changing technology environment
- Experience working with and influencing cross functional teams
- Super-positive attitude, worthy of our ‘raving fan’ service philosophy
- Ability to learn complex software applications and to thrive in a fast paced, ever-changing, startup environment
- Excellent written and verbal communication skills, organizational, people, & time management skills
- Enthusiasm to grow revenue & drive adoption of Basis
- Deep knowledge of online business practices
- The ability to travel (including some day and overnight trips)
- Commitment to creating inclusive, respectful environments where all voices are valued and supported.
- Thoughtful approach to collaboration, design, and decision-making that prioritizes equity, access, and continuous learning.
BONUS POINTS
- Bachelor's degree or higher
- Experience or certification with Basis & Basis Certified
What the Team is Saying
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What We Do
Basis is a leading global provider of automation software designed specifically for enterprise marketers. Our platform, Basis, is the industry’s only comprehensive digital media solution that seamlessly integrates programmatic, site-direct, advanced TV, search, and social media within a single interface. By unifying these functions, Basis simplifies complex and disconnected media operations, automates repetitive tasks, and minimizes manual processes, enabling marketing teams to focus on strategy and creativity. Our software is built to consolidate various tools and systems, driving productivity while ensuring that advertisers maximize the performance of their multi-channel media investments. With features that streamline workflows and improve efficiency, Basis delivers a powerful solution for optimizing campaign outcomes across multiple channels. Headquartered in Chicago, Basis is recognized not only for our innovative technology but also for our dedication to creating an outstanding workplace culture. Our commitment to our people and our customers underpins everything we do, as we continue to push the boundaries of what's possible in digital marketing automation.
Why Work With Us
Our mission is to make the ad industry better for everyone. We invest in our culture and support our employees – from development opportunities to competitive health and wellness programs. If you’re looking for a community that values your whole self, celebrates your wins, and has your back in challenging times – come change the industry with us.
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Employees work remotely.
Basis empowers employees to work where they thrive. As a remote-first company, we trust our people to work remotely, AND offer access to our Chicago HQ and shared workspaces across the U.S., ensuring team members are supported where they are.
