Customer Success Manager

Location: İstanbul / Ankara

Working Style: Hybrid

Overview

We are looking for a Customer Success Manager to join our team and ensure the satisfaction and long-term success of our corporate clients. If you have a passion for delivering exceptional customer experiences and building strong relationships, we’d love to meet you!

Who we are

SESTEK is a global technology company developing AI-powered conversational solutions that empower organizations to be data-driven, enhance efficiency, and offer superior customer experiences. We are an R&D center, and our solutions are developed by a team of over 100 engineers specializing in text-to-speech, speech recognition, natural language processing, and voice biometrics technologies.

As of 2022, we are part of Unifonic, a leading Communications Platform as a Service (CPaaS) provider, and we have grown into an international organization with over 500 dynamic team members.

We have a customer base of 500 enterprises across 20 countries in the US, EU, and MENA regions.

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What we expect

• Act as the primary point of contact for corporate clients.
• Ensure customer satisfaction by responding to inquiries and resolving issues promptly and effectively.
• Collaborate with internal teams to optimize the customer experience.
• Leverage company expertise to provide strategic recommendations and deliver personalized experiences.
• Work closely with business units to enhance customer satisfaction and engagement.
• Monitor key performance metrics and drive customer retention and loyalty.
• Analyze business needs and design the best solutions within Sestek products.
• Support AI Agent design, contributing to chat & voice agent development and AI-driven customer interactions.
• Design and optimize customer journeys for AI Agents.

Who we are looking for

• Minimum 6 years of experience in customer success, user experience, or a related field.
• Excellent communication and problem-solving skills, with the ability to build strong client relationships.
• Proven ability to manage multiple clients, prioritize tasks effectively, and work in a fast-paced environment.
• Fluency in English and Turkish (additional languages are a plus).
• Experience with AI, voice/chatbot solutions is a plus.
• A proactive, results-oriented mindset with a strong sense of ownership.
• Strong presentation and storytelling skills, with the ability to convey complex ideas clearly and persuasively.

We're also looking for

• A strong can-do attitude and a hands-on, solution-oriented approach: you see what needs to be done and take action.
• A strong sense of ownership and accountability: you take responsibility, follow through, and don't wait to be told what to do.
• A flexible and collaborative mindset: you enjoy working across teams and are willing to contribute beyond your core responsibilities when needed.
• A willingness to roll up your sleeves, step in where needed, and help the team get things done, even when it falls outside your usual scope.

What we can offer you

• A chance to be part of a company specializing in artificial intelligence, where you'll work on real products with real impact.
• Flat organizational structure and an energetic team that moves fast and values your voice, so you own outcomes, not just tasks.
• Freedom to try new ideas and build your own solutions, in a culture where failing fast is fine as long as we learn from it.
• Flexible/hybrid working style with the option to work from our İstanbul or Ankara office.
• Private health insurance, meal card, and transportation allowance.
• Incentive for graduate and postgraduate studies.
• Training opportunities for technical and personal development, and support for certificate programs related to the field, in a culture that encourages you to stay curious and keep learning.
• Budget for external activities with your colleagues, organized by the SESTEK Social Activity Committee.
• Birthday celebrations, parties, happy hours, and seasonal events.
• Breakfast and healthy snacks available all day long in the office.
• Exclusive discounts at our partner institutions.

At SESTEK, we believe in the power of diversity, and inclusive organizational culture. All candidates are considered equally regardless of their race, religion, color, age, sex, sexual orientation, gender identity or expression, national or ethnic origin, marital status, family status, disability, or genetic characteristics.

As SESTEK, we place great importance on protecting your personal data. Within the scope of our recruitment processes, you may access the Candidate Privacy Notice regarding the processing of your personal data via the links: English Version / Turkish Version