Location: İstanbul
Working Style: Hybrid
Overview
We are looking for a Customer Success Manager to join our team and ensure the satisfaction and long-term success of our corporate clients. If you have a passion for delivering exceptional customer experiences and building strong relationships, we’d love to meet you!
Who are we:
We are a global technology company developing AI-powered conversational solutions that empower organizations to become data-driven, enhance efficiency, and deliver superior customer experiences. We are an R&D center, and our solutions are developed by a team of over 100 engineers specializing in text-to-speech, speech recognition, natural language processing, and voice biometrics technologies. As of 2022, we have been part of Unifonic, a leading Communications Platform as a Service (CPaaS) provider, and have grown into an international organization with over 500 dynamic team members. We serve a customer base of 500 enterprises across 20 countries in the US, EU, and MENA regions.
What we expect:
- Act as the primary point of contact for corporate clients.
- Ensure customer satisfaction by responding to inquiries and resolving issues promptly and effectively.
- Collaborate with internal teams to optimize the customer experience.
- Leverage company expertise to provide strategic recommendations and deliver personalized experiences.
- Work closely with business units to enhance customer satisfaction and engagement.
- Monitor key performance metrics and drive customer retention and loyalty.
- Analyze business needs and design the best solutions within Sestek products.
- Support AI Agent design, contributing to chat & voice agent development and AI-driven customer interactions.
- Design and optimize customer journeys for AI Agents.
Who we are looking for:
- Minimum 6 years of experience in customer success, user experience, or a related field.
- Excellent communication and problem-solving skills, with the ability to build strong client relationships.
- Proven ability to manage multiple clients, prioritize tasks effectively, and work in a fast-paced environment.
- Fluency in English and Turkish (additional languages are a plus).
- Experience with AI, voice/chatbot solutions is a plus.
- A proactive, results-oriented mindset with a strong sense of ownership.
- Strong presentation and storytelling skills, with the ability to convey complex ideas clearly and persuasively.
What we can offer you:
- A chance to be part of a company specialized in artificial intelligence.
- Flat organizational structure and an energetic team
- Flexible/hybrid working style and you can work in Ankara or İstanbul office.
- Private health insurance, meal card, transportation allowance
- Monthly budget for external activities with your colleagues
- Incentive for graduate and postgraduate studies
- Training opportunities for technical and personal development as well as support for certificate programs related to the field of profession.
- Birthday celebrations, parties, and happy hours, “Welcome to Spring/Fall” events
- Breakfast and healthy snacks at the office all day long.
At Sestek, we believe in the power of diversity, and inclusive organizational culture. All candidates are considered equally regardless of their race, religion, color, age, sex, sexual orientation, gender identity or expression, national or ethnic origin, marital status, family status, disability, genetic characteristics.
As SESTEK, we place great importance on protecting your personal data. Within the scope of our recruitment processes, you may access the Candidate Privacy Notice regarding the processing of your personal data via the links: English Version / Turkish Version
Top Skills
What We Do
SESTEK is a conversational automation company working on AI-powered solutions for customer service since 2000. Our R&D team of 100+ engineers develops conversational products built on technologies such as speech recognition (SR), natural language processing (NLP), and voice biometrics. We help digitize customer service operations of 500+ enterprise clients in 20 different countries around the globe. SESTEK was acquired by Unifonic, one of the leading Communications Platform as a Service (CPaaS) providers, in 2022. OUR PRODUCTS Knovvu Virtual Agent With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations. Knovvu Analytics Knovvu Analytics collect 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences. Equipped with advanced quality management tools, Knovvu Analytics enable supervisors to objectively score and maximize agent performance with tangible feedback Knovvu Biometrics Monitoring more than 100 unique parameters of the voice, Knovvu Biometrics can authorize callers within seconds. Being a language, accent, or content independent, it provides a seamless experience in real-time.
